Emmanuel Yeboah

Highly motivated Computer Science professional with a Master of Science in Computer Science and a strong foundation in technical support, software troubleshooting, cloud collaboration platforms, database management, programming, and data analysis. Experienced in supporting end users, configuring software applications, integrating technology into operational environments, and providing technical guidance to diverse users. Skilled in Windows operating systems, Microsoft Office, Google Workspace, Python programming, SQL, and technical documentation.

Recognized for excellent customer service, analytical thinking, effective communication, and the ability to resolve technical issues efficiently while collaborating within multidisciplinary teams.

IT & Computer Science Facilitator at Cornerstone International Academy (2023-08 – Present)

• Provide first-line technical support to faculty and students using Windows-based computers, cloud applications, and educational technologies.
• Troubleshoot software, connectivity, and application issues to minimize disruptions to teaching and administrative activities.
• Install, configure, and maintain software applications required for instructional and operational purposes.
• Support Google Workspace services including Google Drive, Docs, Sheets, Forms, Classroom, and collaborative cloud tools.
• Develop technical documentation, user guides, and instructional resources for staff and students.
• Deliver user training on digital tools, cybersecurity awareness, and technology best practices.
• Configure and integrate Python, artificial intelligence tools, and digital applications into classroom and administrative workflows.
• Assist staff in resolving hardware, software, and peripheral device issues while maintaining a high level of customer service.
• Collaborate with colleagues to improve technology adoption and enhance operational efficiency.

Research Assistant (ICT & Digital Transformation) at Parliament of Ghana (2022-10 – 2023-10)

• Conducted ICT and digital transformation research supporting organizational decision-making.
• Collected, validated, and analyzed large datasets using analytical software and Microsoft Excel.
• Prepared technical reports and documentation for stakeholders.
• Collaborated across departments using cloud-based productivity tools.
• Applied analytical and troubleshooting skills to investigate technology-related challenges and recommend practical solutions.
• Maintained organized digital records while ensuring confidentiality and data integrity.

Data Analyst at Marboah Hospital (2019-01 – 2019-12)

• Collected, analyzed, and maintained healthcare datasets to improve reporting accuracy.
• Developed reports and dashboards using Microsoft Excel and data visualization techniques.
• Verified data quality and resolved inconsistencies within healthcare records.
• Assisted healthcare professionals in interpreting data to support operational decision-making.
• Supported database management activities while maintaining strict confidentiality standards.

STEM Teacher (ICT & Mathematics) at Ashtown Adventist Preparatory School (2017-09 – 2018-08)

• Delivered ICT and Mathematics instruction while supporting students in the effective use of computers and educational software.
• Installed and configured software applications required for classroom instruction.
• Assisted students in troubleshooting hardware, software, and connectivity issues.
• Promoted digital literacy through practical computer-based learning activities.
• Maintained computer equipment and ensured technology resources were available for classroom use.

Master of Artificial Intelligence in Artificial Intelligence – Memorial University (2026-09)

Master of Science in Computer Science – University of Ghana (2023-01 – 2024-12)

Bachelor of Science in Mathematics – Kwame Nkrumah University of Science and Technology (2018-01 – 2022-12)