Emmanuelle Tshal

HANDLED BILLING INQUIRIES, ACCOUNT UPDATES, AND TECHNICAL ISSUES MAINTAINED HIGH CUSTOMER SATISFACTION THROUGH EFFECTIVE COMMUNICATION MANAGED MULTIPLE CUSTOMER INTERACTIONS AND DOCUMENTATION

CUSTOMER SERVICE AGENT - BELL CANADA

(2022-01 - 2024-12)

• HANDLED BILLING INQUIRIES, ACCOUNT UPDATES, AND TECHNICAL ISSUES
• MAINTAINED HIGH CUSTOMER SATISFACTION THROUGH EFFECTIVE COMMUNICATION
• MANAGED MULTIPLE CUSTOMER INTERACTIONS AND DOCUMENTATION

CHEF / COOK - ARAMARK CENTER

(2024-01)

• WORK IN A HIGH-VOLUME KITCHEN ENVIRONMENT
• MAINTAIN FOOD QUALITY AND SAFETY STANDARDS
• COLLABORATE WITH TEAM MEMBERS TO ENSURE EFFICIENT SERVICE

OWNER & BAKER - EMMA'S DÉLICE

(2022-01)

• MANAGE CLIENT COMMUNICATION, SCHEDULING, AND INVOICING
• COORDINATE EVENTS AND MAINTAIN CUSTOMER RELATIONSHIPS
• OVERSEE SOCIAL MEDIA AND ORDER TRACKING

HOSPITALITY MANAGEMENT - Algonquin College (2022-01 - 2024-12)

COMMUNICATION & PSHYCOLOGIE - Vat university- South Africa (2021-01 - 2021-12)