Enoshiogbe Godfrey

Detail-oriented Technical Customer Support Specialist with a strong background in customer service, troubleshooting, and client relationship management. Holds a Bachelor's degree in IT Security with hands-on experience in resolving technical issues, supporting end-users, and delivering excellent customer experiences. Proven ability to communicate complex technical concepts clearly and efficiently while maintaining high customer satisfaction.

Customer Support / Client Relations Officer - Billionaires Realtor - Lagos, Nigeria

(2022-01)

• Provided frontline support to clients, resolving inquiries and issues promptly
• Managed customer communications via phone, email, and in-person interactions
• Assisted clients with documentation, ensuring accuracy and compliance
• Handled client complaints professionally, improving overall satisfaction
• Coordinated with internal teams to resolve service-related issues
• Maintained detailed records of customer interactions and transactions

Email Marketing Specialist - STUDIO PRESS

(2015-01 - 2019-12)

• Managed email campaigns and responded to customer inquiries and feedback
• Troubleshot email delivery and user engagement issues
• Analyzed customer responses to improve communication strategies
• Maintained customer databases and ensured data accuracy

Head of Technical - Rhema Campus Fellowship

• Maintained and repaired technical equipment including generators, audio systems, and vehicles
• Managed sound systems and technical operations during events
• Diagnosed and resolved technical faults under time pressure

Bachelor of Science (BSc) - IT Security (2019-12)