Eric Mulango

Owner/Director

Talent

CalgaryMember since October 26, 2026

Customer careLogistics and goods managementFinancial LiteracyMarket Segmentation, Targeting and Positioning (STP)Market and Business ResearchDesign and Implementation of the Marketing Mix to achieve complete value proposiOffice and back of house administrationwordexcelpower pointSAPProper problem identification with an emphasis on double loop solutions.Participatory Leadership and the ability to work under tight schedules within a Ability to deploy relevant Marketing Mixes to adequately position products and sCapable of coordinating, motivating and organising people and processes effectivAlways of a learning dispositionHumble, Diligent and Honest

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Customer careLogistics and goods managementFinancial LiteracyMarket Segmentation, Targeting and Positioning (STP)Market and Business Research

About

Accomplished professional. Excellent people skills with a track record in Logistics Management, Banking, Design and Implementation of marketing strategies and customer value proposition and a passion for customer care.

Experience

Owner/Director - Etnica - Canada

(2018-07)

Retail African fashion and Cultural Accessories

Customer care specialist - ATB Financial - Canada

(2014-10 - 2018-07)

Provide back-office payment and settlement services by reviewing and managing the financial risk associated with lending
Effectively provide answers to inquiry and investigate problems or discrepancies regarding customer’s accounts
Oversee funding and payment settlement for client loans and MasterCard products
Effectively provide domestic payments and securities services for Albertans and participate in the analysis of Business Processes
Provide technical and general support to clients and employees regarding payment settlement
Verify and review loan application documents to help mitigate risk before approving and funding loans for eligible customers.

Warehouse Logistics Assistant - UNICEF, (United Nations Children Fund) - Copenhagen, Denmark

(2010-06 - 2013-12)

Inventory on stock levels
Ensure and maintain standards of goods received
Supervise stock rotation
Ensures goods quality for field dispatch
Supply and distribution activities in front-line field missions

Business Studies and English language Instructor - Institut Itambe Hako - Yaoundé Cameroon

(2009-04 - 2010-02)

Course design and implementation
Prepare and plan instructional activities to enhance learning experiences
Communicate clear objectives and learning goals.

Business Analyst (Part Time) - Italian Fashion and Shoes - London, United Kingdom

(2005-08 - 2009-02)

Engaging holistic management tools to enhance brand identity within targeted segments
Implementing efficient and effective STP frameworks and Marketing Mix with emphasis on market segments characteristics
Implementing product Repositioning tools through the product life cycle for continual product effectiveness in occupying a distinct position in prospective and current customers.
Ensures that distributors are equipped with sufficient, effective and relevant marketing concepts
Partners with distributors for the effective implementation of such concepts
Internal communication of overall market strategy emphasising encoder “user friendly” techniques

Market Analyst (Part Time) - Italian Fashion and Shoes - London, United Kingdom

(2004-09 - 2005-08)

Investigating relevant market information
Developing analytical frameworks and work plans
Carrying out extensive competitor and environmental analysis, recommending market consolidation, Penetration or growth (organically or otherwise)

English Language and African Literature Instructor - Institut Itambe Hako - Yaoundé Cameroon

(2000-12 - 2001-08)