Front Desk Administrator at Glad Smiles Dental (2025-07 – Present)
- Coordinate appointment scheduling, confirmations, recalls, emergency visits and follow-ups to maintain an efficient daily clinic schedule.
- Complete patient intake, update confidential electronic records and maintain accurate documentation for clinical and administrative workflows.
- Process insurance claims, predeterminations and direct billing across private carriers and public programs, including CDCP, Alberta Blue Cross and IFHP.
- Explain treatment plans, procedures, estimates, pricing and account balances clearly to English- and Spanish-speaking patients.
- Support payment collection, account follow-up and resolution of billing or coverage questions with professionalism and empathy.
- Prepare operatories and assist with basic chairside readiness while creating a welcoming, organized patient experience.
Automotive Service Advisor at Mr. Lube (2025-05 – 2025-07)
- Assessed customer needs, explained inspection findings and recommended appropriate maintenance services and products.
- Performed oil changes and routine checks of tires, filters and brake, transmission and steering fluid levels.
- Balanced service quality, safety and sales goals while maintaining a professional customer experience.
Grocery & Dairy/Frozen Associate at Walmart (2025-05 – 2025-06)
- Stocked and rotated products, monitored quality and inventory levels, and maintained clean, organized aisles.
- Assisted customers with product inquiries and completed time-sensitive tasks efficiently in refrigerated work areas.
Call Centre Representative at IntouchCX (2023-02 – 2025-05)
- Handled inbound and outbound customer contacts, answered account and product questions, and documented interactions accurately.
- Investigated service issues, provided first-level support and routed complex cases to the appropriate department for timely resolution.
- Reviewed customer accounts and proactively communicated relevant upgrades, products, programs and support options.
- Collaborated across teams to improve service consistency and helped train new employees on customer support procedures.
Medical Interpreter / Translator at Teleperformance (2020)
- Facilitated accurate English-Spanish communication between patients and service providers in medical situations.
- Conveyed symptoms, urgent concerns, diagnoses and instructions while preserving meaning, tone and cultural context.
- Applied active listening, confidentiality and clear terminology to support mutual understanding.
Dairy Production & Farm Worker at Lácteos Morelac (Family Business) (2020 – 2021)
- Recorded production and inventory, ordered supplies, packed customer orders and maintained sanitary production areas.
- Supported cattle milking and artisanal production of cheeses, sour cream and dairy-based sweets.
Cashier / Customer Service at YOGO JUICE (2018 – 2019)
- Processed payments accurately, issued receipts, answered questions and provided product recommendations.
- Resolved customer concerns and maintained attentive service during high-volume, fast-paced shifts.
