Erika Silva

As an administrative assistant, I possess strong organizational skills and attention to detail, which allow me to efficiently manage multiple tasks and deadlines. With over 5 years of experience, I have developed a comprehensive understanding of office management and administrative procedures. My excellent communication skills enable me to work effectively with all levels of staff, clients, and stakeholders.

I am a self-starter who is able to work independently or as part of a team to achieve common goals. I am proficient in a variety of software applications and possess strong technical skills. Additionally, I am committed to maintaining a high level of professionalism and confidentiality in all aspects of my work.

Secretary at Rabobank Brasil

• Assumed responsibility for managing the executive director and manager's agendas. 
• Successfully managed the daily schedule of appointments by organizing meetings to meet the needs and optimize time. 
• Effectively interacted with assistants across Rabobank globally. Expertly handled travel arrangements, events, and expense reports. 
• Provided support to the Consulting department, including creating, organizing, and updating files. 
• Liaised with the commercial and operational areas, offering information and services to facilitate communication and integration among them and the Executive Board. 
• Gathered information and prepared the department's newsletter, distributing it to the team mailing. Controlled and managed payment contracts for the assisted areas whenever necessary. 
• Collaborated closely with the 17 bank branches teams.

Executive Assistant at Starlight

• Provided comprehensive administrative support to the company owner, assisting with both personal and professional agendas. 
• Facilitated and scheduled meetings with clients, ensuring smooth coordination and effective communication. 
• Managed administrative routines, including handling expense reports, processing payments, and maintaining office organization. 
• Coordinated and supported an outsourced sales team, ensuring seamless collaboration and efficient workflow. 
• Assisted the HR and accounting departments with various tasks and projects. Utilized Business Process Management (BPM) techniques to create a streamlined flow of activities for picking and delivering products to customers. 
• Implemented the optimized process, resulting in a remarkable 35% increase in weekly deliveries. 
• Pioneered the establishment of an efficient after-sales service, fostering direct and prompt communication with customers. 
• Successfully reduced waiting time to an impressive 3 to 5 minutes, enhancing overall customer satisfaction.

FATEC (Faculty of Tecnology in São Paulo)

College Diplom in Secretary Studies