MOBILE MORTGAGE SPECIALIST
(2024-12)
- Maintain a professional image within the community and provide residential mortgage products and services to current and potential members
- Recognize and act upon business development and retention opportunities
- Participate in the development and support achievement of sales targets and marketing plans
- Conduct credit investigations, security inspections, and searches as required. Ensure all loan activities comply with relevant legislation, regulations, policies, and procedures
CONSUMER ADVISOR - Innovation Federal Credit Union
(2024-04 - 2024-12)
- Proactively created opportunities to engage in member focused home financing conversations with the goal of bringing new Members to Innovation Federal Credit Union
- Provided sound credit recommendations and solutions catered to individual needs of new and existing Members
- Completed and process all work within guidelines and in accordance with compliance, audit, policies, and procedures
MORTGAGE BROKER ASSISTANT - Kapital Care Mortgage Inc
(2017-01 - 2024-04)
- Fulfilled and reviewed mortgage documentation and act as a liaison between broker and underwriter
- Communicated with referral partners, mortgage brokers and clients on status and recommendation of the application throughout the process
- Strong understanding of residential mortgage review, regulatory legislation (B20, AML and KYC) and the proven ability to make sound underwriting decisions
ASSISTANT BRANCH MANAGER - Meridian Credit Union
(2015-01 - 2016-12)
- Stayed informed of latest industry knowledge including: B20, AML (Anti-Money Laundering) and KYC (Know Your Customer) legislation
- Proven ability to make sound underwriting decisions
- Inspired, orchestrated and pioneered superior retailing excellence to deliver a memorable member experience
MANAGER PERSONAL BANKING - Scotiabank
(2013-01 - 2014-12)
- Managed customer facing team effectively, including performance management, resource planning and coaching
- Maintained process control mechanism to ensure compliance with Scotiabank policies/procedures and regulatory requirements
- Reviewed all credit files pre-and post-funding for accuracy and completeness to ensure they meet the standardized audit process
- Implemented succession planning, team building and skill development increasing morale and recruitment resulting in an increase in productivity
- Authorized and underwrite mortgage applications for the branch and reporting staff
FINANCIAL ADVISOR - Scotiabank
(2010-01 - 2013-12)
- Enabled success for team by developing product knowledge, training and customer inquiries
- Provided customized solutions and professional advice by providing the bank offered products such as Mortgages, Loans, Bank Accounts and GICs, to fit client's financial goals
- Drive timely resolution of issues to the team to ensure customer satisfaction and loyalty thus improving for future potential business
PERSONAL BANKING OFFICER - Scotiabank
(2007-01 - 2010-12)
- Obtained and analyzed customer financial and credit data, ordered appraisals, researched and responded to client and head office inquiries relating to deals
- Contributed to the branch's overall success by meeting negotiated goals through identification and satisfaction of client needs using a financial planning approach
- Packaged documents and reviewed it to ensure accuracy and completeness
CLIENT SERVICE REPRESENTATIVE - Royal Bank of Canada
(2004-01 - 2007-12)
- Examined Chqs for endorsements and to verify other information
- Entered client's transaction into computer to record transaction and issue computer generated receipts
- Up-sold financial services by 20% within first six month of employment by demonstrating high quality client care and client referral protocol
