Ese Agunbiade-Richards
Salesforce Administrator and Consulting
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About
Salesforce Certified Professional with over 10 years experience in client facing roles spanning from Banking, IT, Call Centers etc. and now as a Salesforce Consultant cum Administrator.
My experience on the Salesforce platform spans across Salesforce administration, Business Analysis, Configuration and Consulting.
Highly skilled in Requirements Elicitation, Customer Relationship Management, Creative Problem Solving, User Acceptance Testing, Conflict Resolution, Agile Methodologies.
I have worked on projects using several salesforce features including :
Validation Rules, Approval Process, Flows, Reports and Dashboards, Public Groups, OWD, Role Hierarchy, Data Loader, Data Import Wizard, Lead Scoring, Record Types, Page Layouts, Docusign Integration and more.
Collaboration Tool used - JIra
Proficient in the used of Draw.io and Lucid Chart for Business Process Mapping
Experience
Salesforce Certified Professional with over 10 years experience in client facing roles spanning from Banking, IT, Call Centers etc. and now as a Salesforce Consultant cum Administrator.
My experience on the Salesforce platform spans across Salesforce administration, Business Analysis, Configuration and Consulting.
Highly skilled in Requirements Elicitation, Customer Relationship Management, Creative Problem Solving, User Acceptance Testing, Conflict Resolution, Agile Methodologies.
I have worked on projects using several salesforce features including :
Validation Rules, Approval Process, Flows, Reports and Dashboards, Public Groups, OWD, Role Hierarchy, Data Loader, Data Import Wizard, Lead Scoring, Record Types, Page Layouts, Docusign Integration and more.
Collaboration Tool used - JIra
Proficient in the used of Draw.io and Lucid Chart for Business Process Mapping
Education
Salesforce Trailblazer Ranger
Salesforce Administrator Certified
Salesforce Service Cloud Certified
Salesforce Platform App Builder Certified
