Esha Dhiman

Dedicated and compassionate Mental Health and Addiction Worker graduate with a diverse background spanning healthcare, shift supervision, and hands-on community project experience. Proven track record of supporting youth and vulnerable populations using trauma-informed, client-centred, and culturally sensitive frameworks. Possesses strong crisis awareness, clear documentation skills, and exceptional team leadership abilities, seamlessly transitioning between structured clinical environments and fast-paced team settings.

Supervisor - Harvey's Restaurant - Bowmanville, ON

(2025-02)

• Lead daily shift operations, optimize service flow, manage staff performance, and maintain strict food safety standards to ensure maximum customer satisfaction.
• Train and mentor team members on standard workplace procedures, health and safety compliance, and guest service expectations.
• Resolve customer concerns calmly and professionally by utilizing active listening and immediate, respectful problem-solving.
• Manage administrative duties, including task delegation, workflow monitoring, cash handling, and cross-departmental communication with upper management during high-volume hours.

Multipurpose Health Worker - Civil Hospital - Dehra Gopipur, India

(2023-04 - 2024-04)

• Delivered compassionate, client-centred care and assisted patients with essential healthcare support and daily living needs.
• Supported clinical staff with patient vital monitoring, detailed health documentation, and strict adherence to infection prevention protocols.
• Maintained absolute patient confidentiality while navigating diverse, fast-paced medical environments.
• Collaborated within multidisciplinary healthcare teams to enhance patient wellbeing and contribute to high-quality healthcare delivery.

Mental Health and Addiction Worker Diploma - Mental Health and Addiction - Fleming College (2025-12)

Advanced Diploma in Multipurpose Health Worker - Multipurpose Health Worker - GIIT / A1 Academy (2020-07 - 2022-06)

Diploma in Computer Applications - Computer Applications - Techno CAD Institute (2022-09 - 2023-02)