Esther Mulinda

Contributed to team success at my workplace through process optimization and effective support for customers. Implemented solutions that simplified operations and improved service delivery. Recognized for rapid adaptability and strong problem-solving capabilities.

Assistant Manager - Q Residential Capital Towers - Ottawa, ON

(2023-07 - 2024-05)

• Managed customer service inquiries and complaints on time.
• Established processes for monitoring customer satisfaction levels.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Developed a system for tracking inventory and ordering supplies as needed.
• Assisted in the development of operational strategies to ensure efficient and productive operations.

Community Leader - UNHCR Office - Harare, Zimbabwe - Chipinge, Zimbabwe

(2019-01 - 2023-01)

• Organized and managed volunteer activities in support of local programs.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
• Fostering a collaborative environment that improved project timelines and efficiency.

Housekeeping Attendant - Housekeeping Department

(2019-01 - 2023-01)

• Cleaned and sanitized rooms, bathrooms, and common areas.
• Changed linens, made beds, and replenished supplies.
• Vacuumed, dusted, mopped, and polished surfaces.
• Reported maintenance issues to supervisors.
• Followed safety and hygiene standards.

Secondary certificate

Business Administration - Business Administration

Community service work - Community service work