Ethan Gordon

Laboratory Technician with 6+ years of experience in polymer and materials testing within ISO-certified laboratories. Expertise in analytical testing, spectroscopy (FTIR, XRF), and mechanical testing (tensile, flexural, impact). Strong background in quality assurance, ISO standards compliance, SOP development, and laboratory operations. Proven ability to generate Certificates of Analysis (COA) and Certificates of Conformance (COC) and support product compliance testing.

Laboratory Technician at AXION Polymers (2019-08 – 2026-04)

• Conducted polymer and materials testing on 50+ samples per week using FTIR, MFR (ISO 1133), and density analysis (ISO 1183-1), ensuring 100% compliance with ISO standards.
• Performed mechanical testing on 100+ samples per week including tensile (ISO 527), flexural (ISO 178), and impact testing (ISO 179/180) to assess material performance.
• Produced 20+ weekly Certificates of Analysis (COA) and Certificates of Conformance (COC), supporting customer quality assurance and regulatory compliance.
• Maintained ISO laboratory compliance through calibration coordination, SOP development, and documentation control.
• Managed laboratory inventory and procurement, reducing stock shortages & downtime through using CMMS tracking systems.
• Identified non-conforming materials and supported quality investigations and corrective actions.

Inbound Sales & Technical Support Advisor at Convergys (2016-07 – 2019-08)

• Delivered technical troubleshooting for telecommunications products using structured diagnostic processes.
• Achieved KPI targets while maintaining high customer satisfaction scores.

Customer Service & hospitality Roles at The Midland Hotel (2012-07 – 2016-07)

• Delivered high-level customer service in premium environments.
• Managed VIP interactions & service coordination, ensuring seamless service delivery in face-paced, highpressure settings.
• Built strong interpersonal & client-facing communication skills through daily client-facing interactions in highvolume service environments.

CIM Level 6 Extended Diploma in Professional & Digital Marketing in Professional & Digital Marketing – The Chartered Institute of Marketing CIM (2023-08 – 2026-01)