Etienne Yaghi

Motivated human resources professional with a Master's degree in Industrial Relations from University of Montreal and proven experience in HR operations. Recognized for being organized, reliable, collaborative, with strong communication and problem-solving skills. Able to manage multiple tasks and work effectively under pressure while maintaining a positive team spirit. Looking for a challenging opportunity to apply my skills and advance my career in human resources.

Manager - 3 Amigos - Montreal, Canada

(2023-06)

• Oversee daily operations.
• Supervise staff.
• Hire, train and evaluate staff performance.
• Manage inventory, track stock levels and coordinate orders with suppliers.
• Ensure excellent customer service and handle complaints

HR Assistant - Airbus - Montreal, Canada

(2024-11 - 2025-08)

• Assisted in preparing monthly payroll and ensuring salary accuracy.
• Tracked employee attendance, vacations, and sick leaves.
• Supported recruitment activities, including scheduling interviews and following up with candidates.
• Maintained and updated employee records and HR databases.
• Responded to employee inquiries and addressed workplace concerns.
• Assisted in implementing HR policies and procedures.

Sales Executive - Metlife insurance company - Zalka, Lebanon

(2021-06 - 2021-08)

• Built and maintained strong relationships with clients and professional networks.
• Identified and contacted potential clients to present company services.
• Met with prospects to assess their needs and propose suitable solutions.
• Collected and analyzed data to prepare accurate sales reports.
• Managed lead generation and followed up to convert prospects into clients.

Assistant Sales Manager - Rouhana Companies - Awkar, Lebanon

(2019-01 - 2020-12)

• Consistently achieved and exceeded sales targets.
• Supervised and motivated the sales team to meet performance goals.
• Monitored team results and provided guidance for continuous improvement.
• Ensured the store was clean, organized, and well stocked with company products.
• Built and maintained strong relationships with customers to enhance satisfaction and loyalty.
• Identified new sales opportunities and implemented strategies to boost revenue.
• Participated in regular sales meetings and training sessions.

Assistant Manager (Mechanical Worker) - Dani Najem Mechanic - Ghazir, Lebanon

(2016-01 - 2017-06)

• Provided administrative support, including managing calls, scheduling appointments, and organizing calendars.
• Assisted applicants and customers in person and over the phone.
• Maintained and updated the company database.
• Supported technical operations by diagnosing and repairing mechanical, electrical, and body system issues.
• Built and maintained strong relationships with customers to ensure satisfaction and trust.

Master's - Industrial Relations - University of Montreal (2022-09 - 2025-05)

Bachelor of Science - Business and administration, option: Marketing - Holy Spirit University of Kaslik – USEK (2016-09 - 2020-06)

Technical Baccalaureate - Car Mechanics - Institute Cortbawi (2015-07)