Eudora Kwesie

Results-driven banking and operations professional with experience in high-value client management, regulatory compliance, and financial control, complemented by strong stakeholder engagement and business analysis expertise. Proven ability to manage complex portfolios, mitigate risk, and support strategic decision-making in fast-paced banking environments.

Operations and Administrative Manager at Dreamhub & CH Group (2023-01 – 2025-03)

Directed end-to-end operations for high-stakes government contracts with 100% regulatory compliance record.

• Directed end-to-end operations for high-stakes government contracts, maintaining a 100% regulatory compliance record.
• Streamlined communication across 5 separate subsidiaries, establishing quality metrics that reduced operational bottlenecks by approximately 20%.
• Led cross-functional teams to drive process improvements and boost organizational efficiency in fast-paced environments.

High Value Engagement Manager at AirtelTigo (2018-08 – 2019-08)

Directed market initiatives and managed 2,000+ high-value accounts, achieving over 100% growth in portfolio value.

• Directed market initiatives and guided a team in managing 2,000+ high-value accounts, ensuring consistent revenue stability.
• Achieved over 100% growth in portfolio value through data-driven usage analysis and targeted retention strategies.
• Successfully executed 4 major nationwide marketing campaigns and engagement programs across the 4 primary economic regions (Ashanti, Central, Greater Accra, and Volta).
• Developed a proactive seasonal engagement plan (holidays/anniversaries) that directly increased customer volume and solved latent concerns through on-site visits that increased revenue 20% MoM and increased stickiness to the brand.

Private Banking & Transactional Services at Stanbic Bank (2014-03 – 2017-09)

Managed high-volume cash operations and private banking transactions with strict compliance standards.

• Managed high-volume cash operations and private banking transactions with minute audit findings and strict adherence to compliance standards.
• Resolved an average of 50 client escalations weekly, improving branch satisfaction scores through tailored financial solutions.
• Accurately processed and balanced daily deposits and withdrawals for diverse clients, maintaining a 99.9% accuracy rate over a 5-year period.

Bachelors in Human Resource Management – University College of Management Studies (2012-07)