Warranty Administrator/Lead - Rocky Mountain Equipment - Calgary, AB
(2024-09 - 2025-07)
- Prepare and analyze work orders, work order discrepancies, and credits.
- Prepare and process warranty claims.
- Lead the warranty team by attending to the concerns of the team and answering questions related to warranty, accounting, parts, and service.
- Onboard and train new warranty team members.
Warranty Administrator/Lead - Brandt Tractor Limited - Regina, SK
(2012-10)
- Prepare and analyze work orders, work order discrepancies, and credits.
- Prepare and process warranty claims.
- Lead the warranty team by attending to the concerns of the team and answering questions related to warranty, accounting, parts, and service.
- Onboard and train new warranty team members.
Service Advisor - Hyundai Philippines - Batangas, Philippines
(2012-05 - 2012-09)
- Created and processed work orders.
- Provided detailed estimates for each vehicle service request to customers.
Parts Advisor - DAL Motors Company Limited – Kia Motors - Khartoum, Sudan
(2010-09 - 2011-12)
- Processed and issued picking ticket for the parts workshop.
- Processed parts transfer requests and internal purchase orders.
- Provided quotations about various workshop activities and to customers.
- Handled stock and emergency part orders using Microcat Parts Catalog, Electronic Parts Catalog (EPC), and Web Parts Catalog (WPC).
- Assisted in inventory checks.
Parts Department Head / Warranty Administrator - Arabian – Korean Co. Limited – Kia Motors - Khartoum, Sudan
(2007-04 - 2010-06)
- Processed warranty claims for vehicle units.
- Handled stock and emergency part orders, monthly retail delivery status.
- Monitored daily parts operation.
- Coordinated with the general manager and parts supplier about day-to-day parts operation.
- Provided quotations about various workshop activities and to customers.
- Led spot and year-end inventory checks.
Service Advisor and Warranty Processor - KIA Philippines - Batangas, Philippines
(2007-04 - 2010-06)
- Processed warranty claims for vehicle units.
- Provided estimates and quotations for insurance claims.
- Monitored daily parts operation.
- Coordinated with parts supplier, and service/parts manager about day-to-day parts operation.
- Provided quotations about various workshop activities and to customers.
- Participated in spot and year-end inventory checks.
Pre-Delivery Inspection and Releasing Section Head - KIA Philippines - Batangas, Philippines
(1996-10 - 2000-04)
- Led pre-delivery inspections and new vehicle unit acquisition from the distributor.
- Prepared warranty booklets.
- Created copies of the warranty booklets for the department's reference.
