Eve Chin

Mail Service Admin/Clerk/Account Receivable

Talent

Waterloo, OntarioMember since July 18, 2023

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About

Excellent organizational skills, with the ability to thrive in fast-paced environments, under pressure and attention to detail.

Strong individual worker and committed team member; completing all projects with attention to detail and meeting assigned deadlines.

Strong computer skills including Word, Excel, PowerPoint, Outlook, Lotus Note, Share Point, Adobe Acrobat DC in order to provide data analysis, and maintain vendor information.

Knowledge of Ultera, Kofax, iBuy Purchase Coordinator, Oracle, Group Benefits, SAP Ariba, JIRA, SPS, Justfood etc.

Self motivated team player with the ability to manage multiple projects and priorities.

Fluent in reading, writing, and speaking in Thai and English

Excellent problem-solving skills.

Experience

RDJ Bakeries Ltd. Cambridge, Ontario

April 2023 – June 2023 Account receivable (3 months Contract) – Finance Department

Entered new customer PO# or amended PO# into system.

Created sales invoices both automatically and manually.

Ensured that invoices have been send to the customer with correct items and amount charged.

Deposited customer remittance cheques and wire transfers into the RDJ system

Investigated customer issues/disputes and issued credit/debit.

Dealt with both internal and external clients communication in order to solve or shipping/order issues.

Sun Life Financial Waterloo, Ontario

May 2021- August 2022 Access Request Coordinator(Acting) – Group Disability Shared Services

Monitored the Access Request queue.

Provided preassessment for each request to determine if additional requirements are needed from the requestor (e.g. consent forms, request letters, document ID, etc)

Provided communication between internal clients, lawyers, and plan member to ensure all request information is delivered.

Provided access to personal information request for group disability clients within service and accuracy standards.

Reviewed and prepared requests in order to release long-term/short-term disability files, medical file policy booklets and benefits of payment to prevent privacy breaches.

Provided notification of errors for disability case managers and disability support team

Ensured that privacy breaches or escalated complaints are logged and acted upon with 24 hours.

Jan 2019-May 2021 CDS Administrator – Supplier Relationship Management

Processed invoices/credits through Oracle/SAP and received remittance rebates or credit cheques.

Reviewed Purchasing contract agreements and instructions from supplier specialist/procurement in order to create PO requisitions through Oracle and SAP.

Communicated with internal and external clients in order to update changes or respond to inquiries regarding processes and procedures.

Set up new suppliers and change request for current supplier when needed.

Worked closely with Procurement, Account Payable, Finance and Business unit within CDS in order to support and assist team both Governance and Operational with all process invoice issued and related purchases.

Prepared and review budget processes with each BU and upper Management.

Set up Purchase ordered for new budgeting or Top up

Followed up with team or clients to ensure that invoices/credit are paid on time.

Created and updated user documentation

Administered the contract renewal notification process for expiring agreements.

Instructed advisors to communicate to clients to complete E-signature’s bounce back in a timely manner.

Assisted individual team on reviewing and verification of client claims and evidence for accurate claim reimbursement.

Jan 2018-Dec2018 Digital Mail Services Administrative – Digital Mail Services

Classified and corrected the data coming in for the Heath & Dental claim forms and receipts.

Ensured data from the system is lifted accurately and manually correct the data if required.

Completed indexing tasks correctly and in a timely manner.

Used Kofax software in order to index to the different modules (e.g., Document Review, Policy Triage and Data Completion)

Working knowledge of medical vocabulary (French and English) to classify different types of Health and Dental claims for the Ultera Material Handler – Digital Mail Services

Responsible for interoffice communication between Departments

Redirected mail to appropriate departments

Provided final quality check for items leaving department

Tracked courier and recorded/redirected cheques

Monitored mail levels and distributing workflow

Tracked inventory for offsite storage

Manulife Financial Waterloo, Ontario Jan 2016-Dec 2017 Imaging Technician – Canadian Document Management

Opened and sorted incoming mail (e.g. Affinity, Group Health/Dental and Disability claims and cheques)

Prepared insurance claims for clients to be processed in an efficient manner

Handled scanning of Group Health and Dental claims along with assisting other department’s scanning needs

Attended to fixing mistakes in insurance claim preparation with the use of AWD software

Provided training for new employees

Ensured high levels of quality control (over 99% accuracy) within a tight deadline to meet all service level agreement

Barber Glass Industries. Guelph, Ontario

2008-2011 Quality Assurance Coordinator

Created all documentation related to ISO 9000 standard

Implemented SOP for all fabrication areas

Supervised all operators to ensure that quality standards were being met

Completed daily audits for first off inspections and all paper work related to the QA process

Analyzed all returned product and responded back to customer

Provided QA training for new employee

AUTOCAD Drafter and Glass Optimizer

Generated BGI shop drawings for production department

Generated DXF files in order to prepare the file for the CNC machine to produce the glass

Created the Shaping and Nesting drawings in order to control glass fabrication

Used AUTOCAD and digitization techniques on template design in order to generate BGI drawings and ensure that production understands and produces the glass based on customer requirements