Ève Noel

Dynamic professional with several years of experience in customer service and operational expertise within the federal government. Recognized for my commitment to service, stress management, and ability to handle complex situations with rigor and empathy. Seeking a new challenge in the airport sector in order to thrive in a dynamic, people-focused environment centered on supporting travellers.

Operational Expertise Advisor (PM-03) - Service Canada – Gouvernement du Canada

(2020-10)

• Analysis of complex files related to Old Age Security in compliance with strict standards
• Rigorous interpretation and application of policies, directives, and procedures
• Support, guidance, and advisory services to operational teams
• Management of sensitive client situations with sound judgment and professionalism
• Training, supervision, and mentoring of employees
• Contribution to the continuous improvement of processes and operational practices

Program Officer (PM-01) and Benefits and Services Officer (PM-02) - Service Canada

(2017-03 - 2020-10)

• Analysis and processing of applications related to OAS and GIS
• Communication with citizens (telephone and written)
• Data entry and computer data management

Office Clerk - CNESST Québec

(2013 - 2017)

• Client reception and service
• Document management and administrative support
• Employee training and quality control
• Mail processing and file organization

Management and Service Experience (retail)

(2003 - 2013)

High School Diploma - Collège de Lévis

Certificate - Risk Situation Management - Cégep Saint-Jérôme

Social Work Techniques (not completed) - Social Work - Cégep Lévis-Lauzon