Client Solutions Manager at National Logistics Services (NLS) (2019-08 – 2024-11)
National Logistics Services (NLS) is a high profile 3PL logistics entity that primarily supplies 3PL and Logistics Solutions to their clients through brand knowledge, close client relations, and outstanding customer service. Responsibilities of this position included the following but not limited to:
- Managed high profile client accounts such as PVH, Golf Town, Ralph Lauren, and Club Monaco
- Participated in high profile client meetings, on-site client visits, and senior level management business reviews for my clients
- Managed & Maintained accounts through daily emails, working closely with on-site client reps, maintaining daily email communication between CS team and client teams
- Managed CSR teams of 2-4 employees that had monthly/quarterly employee reviews, 1-1 touch bases, and client side internal events
- Maintained invoicing as clients were weekly/monthly billed
- Audited invoicing to ensure accuracy
- Created and maintained weekly scorecards for client operations and logistics
- Attended and spearheaded client touchbases
- Created and presented monthly/quarterly business reviews, and year end business reviews
- Participated and led client side tours of the sites, answering questions and walking the client through their business
- Senior Non-Management Member on the company's JHSC (Joint Health & Safety Committee), and all responsibilities and tasks that were associated with this position
- Maintained policies for the company based on the OHSA (Ontario Health & Safety Act) ensuring the building was in compliance with all relevant initiatives
- Built close relationships with Operations (Warehouse staffing) to ensure the building was working together to meet client deadlines, targets, and daily SLA targets
- Extensive experience in on the spot problem solving and putting out client fires to ensure smooth operations
Senior Customer Service Rep at Upper Canada Soap (2012-10 – 2019-03)
Upper Canada is a bath, beauty, and wellness company that wholesales and distributes to many Wholesale and Key accounts across North America, South America, & Europe. Responsibilities of this position included the following but not limited to:
- Managed the entire Independent Business for Upper Canada, giving direction to both Wholesale Customers & Sales Reps in dynamic situations and on the spot problem-solving and troubleshooting
- Organized and processed all incoming orders from both US and Canadian Independent Owners and Businesses, as well as Sales Reps from across Canada and the US that carried the line of products
- Managed & Maintained the shippable aspect of all orders for Canada and the US for the entire independent business
- Used auto-refresh spreadsheets that tracked stock levels based against commits by customer orders, and determined which orders could ship versus which couldn't
- Created new processes to track and execute the program easily and efficiently
- Worked in conjunction with Canadian and US Sales Reps to meet and exceed customer expectations and deadlines
- Attended the yearly Canadian Gift Show (CanGift.org) at the Toronto Congress Centre as an exhibitor, working the company's booth for both spring and fall shows as a sales rep and customer service rep
- Built solid and professional relationships with many different business owners and sales reps
- Promoted and sold new customers at the booth to generate new sales and orders for the company
- Managed the company's entire web-based order program on their website that was only available to the general public and wholesale customers
- Processed all web-based orders
- Opened new accounts for wholesale customers on the website
- Troubleshot IT related questions and problems with regards to logging in, forgotten passwords, etc.
- Senior Non-Management Member on the company's JHSC (Joint Health & Safety Committee), and all responsibilities and tasks that were associated with this position
- Created policies for the company based on the OHSA (Ontario Health & Safety Act)
- Was a spokesperson on the company's behalf with the Ministry of Labour, involved with very formal procedures and meetings
- Worked with warehouse staff and management, understanding shipping and receiving duties
- Worked closely with the company's shipping and receiving department
- Responsible for processing and organizing all Canada and US freight returns for independent customers and the general public
- Ensured all stock and freight scheduled to be returned back was done properly and accounted for
Early Childhood Educator (ECE) at Priceless Treasures Daycare (2007-06 – 2012-05)
- Responsible for children between the ages of 3 to 12 years of age, working with different age groups at different times throughout the day
- Developed and executed a weekly curriculum to stimulate and encourage the academic, artistic, and social progression of the children
- Provided a structured and fun-filled environment for the children from which they can learn and grow through play and scheduled activities
- Enforced and maintained a series of rules and guidelines with the children as set through the Association of Early Childhood Educators of Newfoundland and Labrador (AECENL)
- Regularly kept parents informed of the program and activities their children were involved in through communication and program material
- Spoke with parents for any issues or concerns in a respectful and sensitive manner
- Maintained the inventory as well as the cleanliness of the room for the health and safety of the children and the promotion of free-play activities
