Manager Health Records, Decision Support/Privacy Officer - Queensway Carleton Hospital - Ottawa
(2022-08 - 2026-06)
- Served as the operational lead for PHIPA compliance across the hospital, ensuring strict protection of Personal Health Information (PHI)
- Utilized monitoring tools (Imprivata FairWarning) to conduct proactive and reactive access audits, leading investigations into unauthorized "snooping" or family member record access.
- Managed and resolved localized privacy incidents, determining provincial reporting thresholds and drafting formal notification letters to affected individuals and the IPC.
- Participated in completing 3 privacy impact assessments for new software tools being implemented in the hospital.
- Reviewed and updated corporate privacy policies and Privacy training module to align with developing IPC guidelines and TOH Atlas Alliance Privacy Agreement.
- Coordinated the processing of access requests under FOI
- Submitted yearly Statistical Reporting to the Information and Privacy Commissioner of Ontario related to Release of information (ROI) requests, Correction requests, FOI requests and privacy breaches.
- Collaborated with Risk Management as required
- Responsible and accountable for operational needs of the Health Records and Decision Support department with staff of 25 including Supervisors, clerical staff, data analysts and HIM professionals.
- Effective recruitment, selection, staffing and scheduling, attendance management and performance appraisal process
- Development and implementation of applicable Policies and Procedures
- Development and implementation of departmental objectives
- Interim Chair of Forms Committee
- Development and reporting of key metrics for department
- Monitored operating budget and reported any discrepancies or overages to Director
- Attended various committee meetings as Health Record/Decision Support/Privacy lead as required
- Primary resource for Release of Information (ROI)
- Managed DAD and NACRS Coding team, monitoring productivity, benchmarking, ensuring deadlines for submissions are met/exceeded
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Corporate Manager Health Records - The Ottawa Hospital - Ottawa
(2017-07 - 2022-07)
- Responsible and accountable for operational needs of Health Records Department with over 60 staff including supervisors, clerical staff and HIM professionals across 6 campuses/locations
- Effective recruitment, selection, staffing and scheduling, attendance management and performance appraisal process
- Development and implementation of applicable Policies and Procedures
- Development and implementation of yearly departmental objectives
- Planned and implemented Point of Care Scanning workflow for all Ambulatory Clinics, inpatient units and provided guidance for Epic Build of HIM Modules (ROI, Deficiency)
- Development and reporting of key metrics for department
- Submitted yearly Statistical Reporting to the Information and Privacy Commissioner of Ontario related to Release of information requests, correction requests and privacy breaches.
- Responsible for balancing departmental operating budget
- Health Record lead for: Epic HIM Director and Manager Working Group (Chair), MyChart Working Group, and other Adhoc committees as required
- Primary lead and resource for Release of Information and record management inquiries
- Regularly collaborated with Patient Relations, Risk Management and Privacy Office as required
- Project lead for Health Record Iron Mountain destruction project 2022/23
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager Health Records - The Children's Hospital of Eastern Ontario - Ottawa
(2008-01 - 2017-07)
- Responsible and accountable for operational needs of Health Records Department with staff of 40 including Team Leads, clerical staff, Transcription and HIM professionals
- Effective recruitment, selection, staffing and scheduling, attendance management and performance appraisal process
- Development and implementation of applicable Policies and Procedures
- Development and implementation of departmental objectives
- Planned and implemented Epic Scanning workflow for all Ambulatory Clinics and provided guidance for Epic Build of HIM Modules (Chart Tracking, ROI, Deficiency)
- Chair of Forms Committee
- Development and reporting of key metrics for department
- Submitted yearly Statistical Reporting to the Information and Privacy Commissioner of Ontario related to Release of Information requests, correction requests and Privacy breaches.
- Monitored operating budget and reported any discrepancies or overages to Director
- Main contact for Transcription Vendor and Outsource partner (Nuance and Terra Nova)
- Attended committee meetings as Health Record lead for: EHR Council, EHR Program Management, and other Ad hoc committees as required
- Primary resource for Release of Information and Chart Deficiency processes
- Coordinated Chart Audit/Research requests
- Regularly collaborated with Risk Management and Privacy Office as required
- Managed DAD and NACRS Coding team, monitoring productivity, benchmarking, ensuring deadlines for submissions are met, coordinating coder education and training.
- Identified issues, analyzed information and provided solutions to problems.
