Fadwa Ksida

Bilingual Fraud Analyst with experience in inbound fraud operations, claims review, dispute handling, and banking risk assessment within the Canadian financial sector. Experienced in reviewing suspicious transactions, analyzing fraud indicators, supporting customers through fraud-related concerns, and making risk-based decisions while balancing customer experience and banking procedures. Skilled in using PRM, iovation, TSYS, WebCSR, VROL, Mastercard Connect, and Interac systems.

Fraud Analyst - Tangerine Bank - Moncton, NB

(2024-03)

• Handle inbound fraud-related calls involving suspicious transactions, account compromise concerns, and fraud claims.
• Analyze customer activity and fraud indicators to assess potential fraud concerns and determine next steps.
• Review electronic transfers, card activity, and account behavior using banking and fraud-related systems.
• Document investigations and support fraud claim and dispute review processes.
• Use PRM, iovation, TSYS, WebCSR, VROL, Mastercard Connect, and Interac tools to support account reviews and fraud analysis.

Banking Advisor - RBC - Moncton, NB

(2023-10 - 2024-03)

• Assisted clients with banking transactions, account services, and financial inquiries.
• Maintained compliance with banking procedures and customer service standards.
• Supported clients in resolving account-related issues in a professional and timely manner.

Senior Payroll Administrator - Herensys - Tunisia

(2023-04 - 2023-07)

• Managed payroll implementation activities, payroll reconciliations, reporting, and compliance-related tasks.

Payroll Specialist - ADP - Tunisia

(2019-10 - 2023-04)

• Managed Swiss payroll operations and payroll processing activities exclusively for Swiss employee accounts.
• Prepared payroll reports, bank payment files, KPI reporting, and payroll reconciliations for Swiss payroll operations.
• Resolved payroll inquiries while maintaining payroll accuracy and confidentiality.

Business Application Analyst - Everience Tunisia - Tunisia

(2018-02 - 2019-09)

• Provided remote application support, troubleshooting, incident management, and technical assistance.
• Documented incidents and escalated unresolved technical issues when required.

Data Management Specialist - Databiz - Tunisia

(2016-10 - 2018-02)

• Collected, analyzed, and maintained business data and reports based on operational requirements.
• Performed data verification and supported reporting activities.

Bachelor Degree - Germanic Languages, Literatures & Linguistics - Institut Supérieur des Langues de Tunis