Assistant Trust Officer | Project Coordinator (Corporate Trust Services) at TMX Group Inc (2022-04 – Present)
- Coordinated onboarding and servicing for multiple client accounts, aligning internal teams to meet service-level expectations.
- Oversaw preparation of monthly, quarterly, and annual client reports, including interest funding estimates and customized reporting packages.
- Administered trust investments and escrow activities in accordance with legal agreements, ensuring compliance with internal policies and regulatory requirements.
- Processed operational tasks such as cash and share releases, re-issuances, redemptions, and maturities with accuracy and timeliness.
- Managed the setup of new accounts, including documentation for records of trust, interest desk records, and diary systems.
- Facilitated essential client communications and coordinated regular mailings, improving transparency and relationship management.
- Reviewed and approved monthly invoices and maintained aging receivables, proactively addressing discrepancies and accelerating collections.
- Supported internal audit readiness by ensuring all activities were documented and compliant with service standards.
- Collaborated cross-functionally with billing, legal, and compliance departments to maintain seamless trust administration.
Contracting Specialist | Advisor Onboarding & Compliance at Financial Horizons Group (2020-07 – 2022)
- Managed advisor contracting process end-to-end, preparing documentation, identifying errors, and proposing timely solutions to meet onboarding deadlines.
- Acted as a liaison between advisors and multiple insurance carriers across Canada, ensuring compliance and efficient processing.
- Coordinated and tracked advisor paperwork through completion, ensuring all documentation met regulatory and firm standards.
- Maintained consistent communication with stakeholders, providing updates, resolving issues, and improving overall experience.
- Worked extensively with internal systems (WealthServ, Sentry File, APEXA), contributing to accuracy in contracting, transfers, and licensing updates.
- Supported process enhancements by identifying common bottlenecks and proposing improvements in onboarding workflows.
Bilingual Contracting Administrator | Data Management & Operations at Canada Protection Plan (2019-01 – 2019-11)
- Finalized and archived broker agreements using secure systems, ensuring accuracy and compliance with internal standards.
- Coordinated the preparation and distribution of welcome packages to MGA partners, supporting onboarding efficiency.
- Maintained and updated agent license and E&O records, ensuring data integrity across internal back-office platforms.
- Created and managed broker records for national partners, supporting regulatory documentation and reporting accuracy.
- Supported internal operations and special projects, collaborating with cross-functional teams to improve processes.
- Delivered professional and timely communication to brokers and MGA partners regarding contracts, commissions, and policy transfers.
Investor Administrator | Client Services & Account Management at Computershare Canada (2016-12 – 2019-01)
- Provided detailed account support to plan participants, resolving inquiries related to stock transactions, transfers, and account changes.
- Enrolled and managed employee participation in stock purchase plans, ensuring accurate contribution tracking and compliance.
- Opened and tracked research cases to resolve issues involving contributions, transfers, and system discrepancies.
- Delivered key account data such as market value, unit shares, and restriction statuses while providing guidance on tax forms (W9, W8-BEN, NR301) and retirement contribution rules (RRSP, TFSA).
- Utilized internal systems (COSMOS COMPANY, SCRIP, DSS VIEWER) to maintain data integrity and support accurate reporting.
Call Center Administrator at CST Trust Company (Now TMX Group via AST Acquisition) (2016-01 – 2016-05)
- Responded to shareholder inquiries via phone and email, providing accurate information on securities transfers, account updates, and share value.
- Processed and issued new and replacement share certificates while managing Odd Lot shareholder sales programs.
- Delivered cost basis and market value data using internal systems, supporting informed shareholder decisions.
- Maintained up-to-date shareholder records and ensured service satisfaction through prompt and professional communication.
