Receptionist/Administrative Assistant - Dr. Julie Boscariol - Tecumseh, ON
(2025-08)
- Create a welcoming and positive experience for clients in a fast-paced wellness environment.
- Build strong relationships with patients
- Manage appointment scheduling, client communications, and front desk operations.
- Process payments, maintain accurate records, and handle administrative tasks.
- Educate clients on clinic services and retail products.
- Resolve client concerns.
- Maintain a clean, organized, and inviting reception area.
Yoga Teacher - Private clients
(2024-01)
- Led personalized one-on-one yoga sessions tailored to individual goals, abilities, and experience levels.
- Created welcoming and supportive environments that encouraged confidence, body awareness, and stress reduction.
- Guided clients through yoga postures, breathwork, and relaxation techniques.
- Adapted practices to accommodate varying fitness levels, mobility needs, and wellness objectives.
- Built strong client relationships through compassionate communication and individualized support.
- Promoted the physical and mental benefits of movement, mindfulness, and healthy lifestyle habits.
Front Desk Associate - Fitness boutique for her - Tecumseh, ON
(2024-08 - 2025-06)
- Customer Service: Greeted and assisted members and guests, creating a welcoming and professional atmosphere while addressing inquiries and ensuring exceptional service.
- Appointment Scheduling: Managed appointments, class bookings, and membership registrations using Antaeus to ensure smooth scheduling and minimize conflicts.
- Sales & Promotions: Promoted memberships, packages, and retail products, contributing to monthly sales goals and ensuring customers were informed about special offers and new products.
- Administrative Support: Handled phone calls, emails, and client requests, maintaining accurate records of transactions, memberships, and customer interactions.
- Facility Maintenance: Ensured the front desk area, lobby, and retail displays were clean, organized, and aligned with the boutique's brand image.
- Team Collaboration: Worked closely with fitness instructors, management, and other team members to support a positive, energetic environment and seamless operation of daily activities.
Shift Supervisor/Key Holder - Marks Work Warehouse - Ontario
(2024-02 - 2024-06)
- Team Leadership: Directing and motivating a team of employees to achieve daily sales goals and uphold service standards.
- Customer Relations: Providing top-tier customer service by addressing inquiries, resolving issues promptly, and ensuring a positive shopping experience.
- Operational Management: Opening and closing procedures, including cash handling, inventory management, and visual merchandising to maintain store aesthetics and organization.
- Training and Development: Training new hires on company policies, procedures, and product knowledge to ensure consistency in service delivery.
- Problem Resolution: Proactively handling challenges such as inventory discrepancies, staffing issues, and customer complaints with efficiency and professionalism.
- Compliance: Ensuring adherence to company policies, safety regulations, and operational guidelines to maintain a secure and compliant retail
Cashier/Floor Associate/customer service - Canadian Tire Corporation Ltd - Essex, ON
(2020-08 - 2024-02)
- Handle cash transactions and process payments accurately using POS systems.
- Maintain a clean and organized checkout area, ensuring a pleasant shopping experience.
- Oversee cashiers' daily operations, ensuring efficient and accurate cash handling procedures.
- Provide customer service by addressing inquiries, resolving complaints, and assisting with transactions.
- Train new cashiers on proper procedures, product knowledge, and customer interaction techniques.
- Manage inventory levels and reconcile cash registers at the end of each shift.
- Collaborate with management to develop strategies for improving customer satisfaction and increasing sales.
- Engaged with customers via phone, email, and in-person interactions to address inquiries, resolve issues, and provide product information.
- Demonstrated strong problem-solving skills by efficiently resolving customer complaints and escalating complex issues to management when necessary.
- Processed orders, returns, and exchanges accurately and efficiently, maintaining a high level of customer satisfaction.
- Utilized CRM software to maintain detailed records of customer interactions and follow-up activities.
- Collaborated with cross-functional teams to improve processes and enhance the overall customer experience.
- Achieved consistently high customer satisfaction ratings through dedication to providing exceptional service.
- Assisted customers with product inquiries, locating merchandise, and making purchasing decisions.
- Provided product knowledge to customers and offered recommendations based on their needs and preferences.
- Monitored inventory levels and communicated replenishment needs to management to ensure optimal stock levels.
- Collaborated with team members to execute promotional events and sales initiatives, driving increased store traffic and revenue.
