Faizan Shaikh

Sales Associate at Bath and Body Works (2024-07 – Present)

Sales Associate responsible for customer orders, inventory management, and customer service

• Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
• Communicated with customer support for clarity on questions that were not answered in the online FAQs
• Set price book to increase stock and product knowledge
• Built rapport with clients by providing quality customer service and problem solving
• Established personal connections with customers, exceeding customer service expectations
• Streamlined inventory management to eliminate the need for stock replenishment
• Performed a full audit of inventory and sales reports, ensuring accuracy

Customer Service Representative at Best Buy (2024-02 – Present)

Customer Service Representative handling inquiries, records management, and training

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Developed and trained new customer service representatives on the proper handling of customer inquiries
• Performed sales analytics and provided recommendations that increased sales
• Created a new customer database by entering customer information into a database

Bachelor's in Business Administration – University of Regina (2028-05)

Diploma in Civil Engineering – Parul University (2022-05)