Sales Associate at Bath and Body Works (2024-07 – Present)
Sales Associate responsible for customer orders, inventory management, and customer service
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Set price book to increase stock and product knowledge
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Performed a full audit of inventory and sales reports, ensuring accuracy
Customer Service Representative at Best Buy (2024-02 – Present)
Customer Service Representative handling inquiries, records management, and training
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Performed sales analytics and provided recommendations that increased sales
- Created a new customer database by entering customer information into a database
