Senior Business Analyst at Vista Projects (2025-03 – Present)
- Established and operate a generative AI enablement program for a network of 75+ early adopters, delivering role-based coaching and a structured newsletter series consolidated into the LMS as a reusable training library.
- Built and deployed Copilot Studio agents with SharePoint knowledge source grounding to automate internal workflows, reducing manual effort and enabling self-serve access to organizational knowledge.
- Lead daily M365 Copilot adoption across Word, PowerPoint, Outlook, Teams, and SharePoint: coaching users on prompt engineering, responsible usage patterns and output validation.
- Conducted As-Is/To-Be process mapping, gap analysis for 3 business units including HR, IT and Development, and weighted scoring frameworks to support system improvements.
- Analyzed system logs as an IT Analyst to develop root cause hypotheses, directly informing data quality and process improvement decisions.
- Preparing organizational change management activities including forecasting resources, stakeholder analysis, readiness trackers, planned disruption and downtime, and adoption planning to support transition decision
Software Project Manager at Current Suite (subsidiary of Vista Projects) (2024-02 – Present)
- Lead end-to-end software delivery across Agile sprint cycles, managing scope, UATs, release plans, risk registers and stakeholder communication between business and development teams.
- Elicit and document business requirements, translating operational needs into structured data models, user stories, and acceptance criteria; manage requirements traceability throughout delivery lifecycle.
- Design and validate recurring and ad hoc reports; conducted data audits to ensure accuracy, consistency and alignment with business objectives.
- Build analytics dashboards for operational and executive teams, ensuring outputs were interpretable by both technical and non-technical audiences.
Scrum Master / Tech Project Manager – AI Implementation at Fülhaus (2021-10 – 2024-01)
- Led integration of a computer vision AI model (YOLO) into a custom retail platform, managing full PoC lifecycle including scoping, data acquisition, A/B testing, output validation and model evaluation across customer segments.
- Managed full Agile delivery lifecycle across a distributed remote team, facilitating sprint planning, standups, retrospectives and release cycles while driving Salesforce CRM and OMS implementation and change management adoption.
- Designed and built automated data pipelines and reporting structures on AWS, eliminating USD $5K/month in outsourcing costs; developed issue logs and impact analysis to monitor implementation health.
- Analyzed pricing and implemented a margin optimization strategy achieving a projected 15% margin increase.
Team Lead - ERP Implementation at Connelly & Company (2020-07 – 2021-10)
- Led the migration from on-prem to cloud-based ERP which impacted Property Accounting, GL (chart of accounts, financial statements, reconciliation), AR (billing models, posting or reversal of charges), AP (approval workflows, vendor invoice, payment processing), Forecasting (cash flow, collection, assessments/reserve fund) and Financials (Variance Analysis, Forecasting, Cash Flow, P&L, Balance Sheet); dashboard development for project tracking and executive reporting and change management across impacted financial teams
Business Analyst - AI Platform Implementation at Telenor (2019-01 – 2019-03)
- Served as primary BA and implementation lead for the go-to-market launch of an AI-driven telecom platform, coordinating across data science, technology, billing, and commercial teams to deliver platform stability and pilot readiness.
- Produced executive reporting on pilot results and authored a formal working paper adopted by the Singapore business unit to guide their own implementation demonstrating cross-regional enablement impact.
- Partnered with data warehouse teams to customize real-time data collection and offline AI modelling pipelines supporting product and pricing decisions.
- Conducted ad hoc analysis using SQL and Tableau, translating business requirements into insights presented directly to senior management.
Business Analyst / Project Coordinator at Zong (2016-01 – 2018-12)
- Collected user stories and acceptance criteria, and translated them into detailed requirements and business cases for finance, stakeholders, development and product teams
- Coordinated network billing system migration activities including end-user testing, issue tracking, and stakeholder communication across impacted teams.
- Conducted in-depth analysis using IBM Cognos across 4G network performance and subscriber behavior to inform pricing strategies; generated USD $500K revenue uplift in 2018.
- Launched 8 new products between 2017 -18 which brought in 50k new subscribers annually
- Awarded Employee of the Month due to direct impact projects that increased customer acquisition
- Promoted 2x between 2016 to 2018
