Campus Services Student Support at Conestoga College (2023-08 – Present)
Frontline communication support providing student services and event coordination
- Delivered frontline communication support to students, resolving 50+ inquiries daily, clarity and professionalism
- Assisted with event coordination, promotion, and student engagement activities, ensuring successful campus-wide participation
- Managed transactional communications, reporting, and records, ensuring accuracy and adherence to college policies
Quality Manager at Consyst Technologies (2021-01 – 2021-03)
Quality management and process engineering support for product development initiatives
- Supported product development initiatives and process engineering with technical documentation aligned with quality standards
- Applied Lean tools, APQP, value stream mapping, DOE, and process improvement for enhanced efficiency
- Assisted in gap analysis and implemented corrective measures to improve process stability and capability
Quality Assurance Inspection Manager at Kerala Electricals & Allied Engineering Ltd. (2021-04 – 2021-09)
Quality inspection and assurance management for manufacturing operations
- Conducted incoming, in-process, and final inspections ensuring adherence to drawings, specifications, and quality control standards
- Assisted internal process audits and supported supplier quality audits
- Managed non-conforming materials, inspection reports, and disposition records
- Monitored process capability (PSI, Cp/Cpk) and FTT/FTQ; maintained heat maps and identified critical workstations for improvement
- Collaborated with production, suppliers, and engineering teams to enhance product quality, customer acceptance, and subsystem reliability
- Applied engineering principles, DOE, and Lean Six Sigma methodologies to optimize manufacturing processes
Quality Engineer at Tata Consultancy Services (2010-09 – 2019-08)
Enterprise quality management systems support and continuous improvement
- Supported enterprise Quality Management Systems aligned with ISO-based frameworks through documentation, compliance checks, and audit readiness
- Performed root cause analysis and CAPA for quality deviations impacting system delivery and customer satisfaction
- Developed and maintained process flows, SOPs, work instructions, and quality records used across engineering and delivery teams
- Coordinated with cross-functional teams (engineering, testing, operations) to improve process stability and defect prevention
- Tracked quality metrics, supported corrective actions, and contributed to continuous improvement initiatives
- Ensured adherence to change management and configuration control processes
