Farzana Pasha

Lean Six Sigma Certified Quality Manager with 7+ years' experience in manufacturing and enterprise quality systems. Skilled in variability reduction, APQP, process capability (PSI, Cp/Cpk), 8D/5Why corrective actions, Lean Six Sigma, ISO frameworks, complemented by Canadian Process Quality Engineering education and Cloud Operations with data-driven analytics.

Campus Services Student Support at Conestoga College (2023-08 – Present)

Frontline communication support providing student services and event coordination

• Delivered frontline communication support to students, resolving 50+ inquiries daily, clarity and professionalism
• Assisted with event coordination, promotion, and student engagement activities, ensuring successful campus-wide participation
• Managed transactional communications, reporting, and records, ensuring accuracy and adherence to college policies

Quality Manager at Consyst Technologies (2021-01 – 2021-03)

Quality management and process engineering support for product development initiatives

• Supported product development initiatives and process engineering with technical documentation aligned with quality standards
• Applied Lean tools, APQP, value stream mapping, DOE, and process improvement for enhanced efficiency
• Assisted in gap analysis and implemented corrective measures to improve process stability and capability

Quality Assurance Inspection Manager at Kerala Electricals & Allied Engineering Ltd. (2021-04 – 2021-09)

Quality inspection and assurance management for manufacturing operations

• Conducted incoming, in-process, and final inspections ensuring adherence to drawings, specifications, and quality control standards
• Assisted internal process audits and supported supplier quality audits
• Managed non-conforming materials, inspection reports, and disposition records
• Monitored process capability (PSI, Cp/Cpk) and FTT/FTQ; maintained heat maps and identified critical workstations for improvement
• Collaborated with production, suppliers, and engineering teams to enhance product quality, customer acceptance, and subsystem reliability
• Applied engineering principles, DOE, and Lean Six Sigma methodologies to optimize manufacturing processes

Quality Engineer at Tata Consultancy Services (2010-09 – 2019-08)

Enterprise quality management systems support and continuous improvement

• Supported enterprise Quality Management Systems aligned with ISO-based frameworks through documentation, compliance checks, and audit readiness
• Performed root cause analysis and CAPA for quality deviations impacting system delivery and customer satisfaction
• Developed and maintained process flows, SOPs, work instructions, and quality records used across engineering and delivery teams
• Coordinated with cross-functional teams (engineering, testing, operations) to improve process stability and defect prevention
• Tracked quality metrics, supported corrective actions, and contributed to continuous improvement initiatives
• Ensured adherence to change management and configuration control processes

Diploma in Process Quality Engineering, Cloud Development & Operations – Conestoga College (2023-09 – 2025-04)

Masters in Instrumentation & Control Systems – Unknown (2017-09 – 2019-05)

Bachelors in Electrical & Electronics Engineering – Unknown (2006-06 – 2010-04)