Science, Technology, and Innovation Research Assistant September 2020 – December 2020
University of Ottawa, Ontario
- Undertake different country development plan analyses in STI (science, technology, and innovation).
- Define the priorities, strategies, and sectoral orientations of these countries through database management (collection, cleaning, structuring, and analysis).
- Use critical thinking to rank the countries analyzed according to their STI plan.
- Work on specific tasks defined and supervised by the professor.
- Update the electronic archive.
Sales officer July 2019 – August 2019
La Mama Olive oil company, Montréal, Québec
- Present and promote the product in a way that attracts customers by developing technical marketing skills.
- Support customers in their choices by offering products that meet their expectations.
- Analyze consumer behaviour.
- Acquire specific knowledge of the products to respond accordingly to customer inquiries.
- Maintain positive contact with customers to improve their shopping experience.
- Reach about 30 people a day.
Waitress February 2019 – Mai 2019
Casablanca Restaurant, Ottawa, Ontario
- Develop customer service skills by serving and satisfying customers.
- Learn how to manage priorities by taking on different tasks simultaneously (preparing orders, handling cash, clearing tables...) and using strong multi-tasking skills.
- Manage stress and remain calm under work pressure by serving more than one person per minute.
- Maintain positive energy in front of customers.
Receptionist January 2017 – April 2017
Arab Maghreb Club, Casablanca, Maroc
- Greet, support, introduce and encourage customers to join the club.
- Develop management and organizational skills using a time-efficient and organized planner.
- Learn to identify customer needs to meet them.
- Provide high-quality customer service.
- Solve problems that may occur between club customers and empathize with them.
- Reach an agreement with the customers fast.
