Fatima Qureshi

7+ years of experience providing administrative support, program coordination, and operational support within hospital and healthcare settings. Certified in Standard First Aid and CPR, Mental Health First Aid, Buprenorphine/Naloxone (Opioid Agonist Treatment), and harm reduction approaches, supporting safe, client-centered care delivery. Skilled in program planning, implementation, evaluation and community outreach, supporting diverse, and equity-deserving populations.

Strong experience coordinating meetings, calendar management, schedules, workshops, documentations, and communication across multidisciplinary healthcare teams. Proven abilities to manage program logistics, scheduling, communication, and documentation while ensuring operational efficiency. Experienced in data tracking, reporting, and program evaluation using Microsoft Excel and internal systems.

Mental Health and Addictions Counsellor - YMCA of Greater Toronto - Toronto, ON

(2025-07)

• Supported planning, coordination, and delivery of youth programs, workshops, and outreach initiatives.
• Coordinated scheduling, calendar management, administrative documentation, communication, referrals, and program logistics while supporting multidisciplinary healthcare teams.
• Maintained electronic records, program databases, documentation, and reports to support program operations and organizational requirements.
• Delivered community presentations and supported outreach across schools and agencies.
• Assisted with meeting coordination, calendar scheduling, preparation of educational materials, administrative correspondence, and day-to-day administrative operations
• Assisted in program implementation through coordination of timelines and communication.

Program Coordinator - Cleanse Cleaning - Toronto, ON

(2024-05 - 2025-07)

• Coordinated daily operations, scheduling, and service delivery for 100+ clients per month.
• Managed scheduling, administrative workflows, CRM databases, and communication between staff, clients, and management.
• Maintained accurate records, reports, and documentation while supporting daily office operations.
• Supported program logistics including scheduling and operational coordination.
• Maintained service records, documentation, and program data.
• Assisted with inventory tracking and supply management.

Addictions Program Coordinator - Unity Health, St. Joseph's Health Centre - Toronto, ON

(2022-09 - 2024-04)

• Coordinated appointment scheduling, intake documentation, referrals, record management, and administrative workflows within a multidisciplinary healthcare environment.
• Assisted clients with insurance coverage, financial applications, and access to treatment support services.
• Developed and facilitated group workshops focused on emotional regulation, communication, and life skills.
• Maintained accurate and confidential client documentation in compliance with privacy standards.
• Collaborated with interdisciplinary teams and external agencies to support integrated care plans for 30+ clients.

Mental Health & Family Support Assistant - The Hospital for Sick Children (SickKids) - Toronto, ON

(2018-02 - 2022-07)

• Coordinated public education seminars and caregiver training sessions on dementia care.
• Supported development of patient-centered care plans in collaboration with caregivers and clinical teams.
• Worked with multidisciplinary teams to deliver dementia care programs.
• Conducted community outreach to support program participation and recruitment.

Certificate - Situation Table Training - Wilfrid Laurier University (2025)

Certification - Addictions Care Treatment - University of British Columbia (2025)

Certification - Buprenorphine/Naloxone - University of British Columbia (2024)

Diploma - Addictions and Mental Health Worker - Centennial College (2024)