Fatima Zehra

Network and IT support professional with a Master of Engineering in Computer Networks and CCNA certification. Hands-on experience setting up and troubleshooting Cisco equipment and customer sites, monitoring ticket queues, and coordinating vendors, with strong documentation and clear communication.

Technical Implementation Specialist at Rogers Communications (Contract) (2019-09 – 2021-01)

• Implemented a mass roll-out of customer-edge (CE) sites, deploying and migrating LTE, DSL, EoC, and third-party services to customer requirements; migrated legacy sites to the new 9K-PROD network (Cisco 1100 Series routers and access points).
• Installed and configured Cisco 1800/897VA routers for an enterprise customer (OLG), including VPN/IPsec tunnels.
• Troubleshot network and circuit issues with Rogers fibre and telco technicians, including Ethernet over Cable (EoC); monitored the main ticketing system for outages and network alerts.
• Installed and acceptance-tested on-net fibre, EoC, third-party DSL/Ethernet, and legacy T1 circuits; conducted EtherSAM tests to MEF standards.
• Built EPL, EVPL, VPLS, and RDI circuits and performed real-time activations for major business partners; worked with SIP signaling and LTE equipment.

Service Order Coordinator at Rogers Communications (Contract) (2017-09 – 2018-01)

• Processed and prioritized orders for fiber, cable, DSL, voice, Ethernet, and other circuits for internal Rogers teams.
• Coordinated with third-party carriers (Bell, Telus, Shaw, Allstream/Zayo, Eastlink, and others) and Rogers staff up to VP level on order status, service dates, appointments, and quotes; assisted finance teams with order confirmations.
• Tracked orders daily in the TIW database and spreadsheets; disconnected circuits at high volume in the TEM project.

Network Engineer at Future Technology (2014-01 – 2015-08)

• Configured, managed, and troubleshot Cisco routers and switches for client branch and data center networks; met SLA commitments.
• Designed secure, scalable networks from client requirements; produced network diagrams in Microsoft Visio; prepared reports and maintained customer records.

Master of Engineering in Computer Networks – Ryerson University (2017)

Bachelor of Science in Telecommunication Engineering – Sir Syed University of Engineering and Technology (2014)