Fawzieh

Administrative and client-service professional with experience managing busy front desks, answering telephone and email inquiries, scheduling appointments, processing payments and maintaining accurate confidential records. Currently handles 50–100+ daily interactions while coordinating requests and communicating with several departments. Bachelor of Social Sciences graduate with strong data-entry, organizational and interpersonal skills and a patient, welcoming approach to supporting clients.

Guest Service Representative - CUSHMAN & WAKEFIELD - Ottawa, Ontario

(2025-09)

• Serve as the first point of contact for 50–100+ employees, visitors, service providers and members of the public each day.
• Answer, screen and direct telephone calls while responding professionally to questions received in person and by email.
• Gather accurate information, assess the nature and urgency of requests and enter details into electronic logs and workplace systems.
• Greet visitors, verify access information and provide clear directions and assistance upon arrival.
• Coordinate meeting logistics, schedules and service requests with operations, security and maintenance teams.
• Track requests from initial contact through resolution and communicate updates to the appropriate individuals.
• Maintain accurate records and protect confidential information in accordance with workplace procedures.
• Balance routine inquiries, urgent concerns and changing priorities without losing accuracy or follow-through.

Front Desk Receptionist - HUDA SALON - Ottawa, Ontario

(2019-11 - 2020-03)

• Greeted clients, confirmed appointment details and helped coordinate their arrival and service experience.
• Answered and directed calls using a multi-line telephone system and responded to questions about appointments and services.
• Scheduled and confirmed appointments for multiple stylists while preventing booking conflicts.
• Recorded client information and maintained organized appointment logs, records and daily documentation.
• Collected payments, processed cash and card transactions and issued receipts accurately.
• Completed filing, data entry and general administrative tasks while maintaining an organized front-desk area.

Administrative Assistant, Student Placement - INTERNATIONAL URBANIZATION CONFERENCE – ICCCASU6 - Ottawa, Ontario

(2025-02 - 2025-04)

• Coordinated schedules, participant communications and administrative activities for an international conference involving more than 100 attendees.
• Responded to participant questions and communicated with internal and external contacts by email.
• Prepared meeting minutes, action items and organized records to support planning and follow-up.
• Updated tracking information, researched requirements and followed up on outstanding administrative tasks.
• Assisted with event logistics while managing multiple deadlines and changing priorities.

ESL Monitor - CÉGEP DE JONQUIÈRE – EXPLORE PROGRAM - Ottawa, Ontario

(2025-08 - 2026-08)

• Supported 20–30 participants with daily questions, schedules, activities and program information.
• Maintained accurate attendance and program records for staff reporting.
• Communicated participant needs and concerns to the appropriate program staff.
• Resolved routine concerns calmly and escalated sensitive matters when necessary.
• Helped maintain an organized, welcoming and inclusive environment.

Bachelor of Social Sciences - University of Ottawa (2026-08)