Faye

Hard-working, dedicated and efficient individual who is passionate about providing exceptional customer service. Offering excellent communication, a positive attitude and a service-oriented mindset. Looking to contribute to a collaborative work environment in a full-time capacity.

Chiropractor Assistant/Receptionist - Northwest Wellness Centre - Grande Prairie, AB

(2025-11)

• Verify patient insurance coverage and confirm benefit information to support accurate billing for chiropractic services.
• Maintain accurate patient records, updating personal and contact details for administrative use.
• Book patient appointments, matching requests with available time slots to support efficient clinic operations.
• Prepare invoices for motor vehicle accident claims, checking service charges and recipient details for accuracy.
• Monitor accounts receivable, follow up on outstanding balances, and identify discrepancies requiring attention.
• Manage the clinic’s Facebook page, sharing information and maintaining its social media presence.
• Coordinate nine schedules, balancing bookings and availability to keep calendars organized.
• Contact patients who have not attended recently to assist with rebooking and maintain ongoing communication.

Optical Associate / Receptionist - Doctors Eyecare Grande Prairie - Grande Prairie, AB

(2025-07 - 2025-11)

• Performed preliminary vision assessments, captured ocular images, and operated specialized equipment to run tests as directed by the optometrist, prepared and documented detailed reports based on test results.
• Verified patient insurance coverage, collected and updated personal and medical information, managed inbound calls and email correspondence, scheduled appointments, and sent automated reminders.
• Assessed and prioritized patient needs for timely care, maintained accurate records of patient concerns and communicated effectively with clinical staff to support treatment plans.
• Utilized Microsoft Office applications, including Excel and Word, to track sales quotas, create memos, draft letters, etc.
• Assisted patients in selecting frames, provided guidance on lens options, sold contact lenses, delivered personalized recommendations to enhance patient satisfaction and drove optical product sales to meet monthly quotas.

Sales Associate - Old Navy - Grande Prairie, AB

(2024-07 - 2025-07)

• Aided in the setup and upkeep of in-store displays to enhance the store’s visual appeal.
• Assisted customers with product selection, offer styling advice, and create a welcoming shopping environment while adapting to evolving retail needs.
• Recognized as Sales Associate of the Month in October 2024 for reliability, cross-department expertise, team support and consistently meeting new sign-up goals.
• Trained new employees through hands-on shadowing and by sharing in-depth knowledge of store processes and responsibilities.

High School Diploma - Peace Wapiti Academy (2024)