Felipe Augusto
FULL-STACK DEVELOPER
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About
Junior Full Stack Developer who designs and ships production TypeScript/Node platforms — multi-tenant REST APIs, authentication and billing integrations, and the native desktop and mobile clients built on top of them. Pairs hands-on engineering with four years coordinating field-service and logistics operations, bringing working command of the dispatch, SLA and invoicing workflows that field-service software serves. Credentialed through BCIT Computer Systems, IBM Full Stack and Microsoft C++.
Experience
Service Coordinator at Enviroware Projects Ltd. (2026-04 – Present)
- Designed and deployed an automated, formula-driven KPI tracking system that consolidates raw job Data-driven insights into weekly and quarterly scorecards — intake accuracy, dispatch SLAs, missed appointments, invoicing turnaround and callback rate — eliminating roughly one week of manual tracking effort through self-updating dashboards.
- Coordinate end-to-end service delivery — intake, scheduling, dispatch, invoicing, parts — sustaining 24h/72h dispatch and 24h invoicing SLA targets across multi-technician field operations in BuildOps.
- Lead an EOS/L10 process-improvement initiative, delivering a milestone-based plan that root-causes and reduces communication breakdowns across the service pipeline.
Dispatcher / IT Support at Diamond Delivery (2021-10 – 2026-03)
- Troubleshot and resolved internal software, hardware and networking issues, serving as liaison between dispatch and IT to surface and prioritize system improvements.
- Automated route-planning workflows through digital tooling, eliminating manual paperwork while managing daily logistics for regional and long-haul routes.
Web Developer (Volunteer) at Megalodon Inc (2022-05 – 2022-08)
- Developed and maintained responsive, cross-device websites using JavaScript, HTML/CSS and MySQL-backed content management.
- Configured event tracking and analytics integrations across Google Analytics and Adobe Marketing Suite, producing actionable reporting on user interaction.
Education
Diploma in Computer Systems – BCIT
Certificate in Computer Systems – BCIT (2023-01 – 2026-03)
Certificate in IBM Full Stack Software Developer – Coursera (2026-09)
Certificate in Microsoft: Introduction to C++ Programming – Coursera (2026-06)
