Felisa Novelyn

Resolved customer questions and transaction issues in a fast-paced retail environment while delivering professional customer service. Processed cash, credit, and gift card transactions accurately while handling confidential customer information. Assisted with inventory tracking, stock organization, and resolving day-to-day operational issues.

Retail Sales Associate at The North Face (2022-10 – Present)

• Resolved customer questions and transaction issues in a fast-paced retail environment while delivering professional customer service.
• Processed cash, credit, and gift card transactions accurately while handling confidential customer information.
• Assisted with inventory tracking, stock organization, and resolving day-to-day operational issues.
• Worked closely with team members to identify problems and maintain efficient store operations.

Retail Sales Support Associate at Coach (2023-11 – 2024-12)

• Resolved customer questions and transaction issues in a fast-paced retail environment while delivering professional customer service.
• Processed cash, credit, and gift card transactions accurately while handling confidential customer information.
• Assisted with inventory tracking, stock organization, and resolving day-to-day operational issues.
• Worked closely with team members to identify problems and maintain efficient store operations.

BSc in Combined Major in Science (Computer Science, Chemistry, Earth and Environmental Sciences) – The University of British Columbia (2023-09 – 2026-04)

Associate of Science in Computer Science – Langara College (2021-05 – 2023-08)