Florence Bérubé

Energetic and people-focused professional with experience in mental health support, hospitality, and retail. Skilled at multitasking, problem-solving, and creating positive experiences, ready to thrive in fast-paced environments.

Intern in Psychotherapy / Counseling at CFS (2026-01 – Present)

• Conduct supervised psychotherapy and counseling sessions with clients
• Apply evidence-based interventions and therapeutic techniques
• Collaborate with clinical supervisors on treatment planning and case evaluations
• Maintain detailed client records and documentation in compliance with professional standards
• Participate in interdisciplinary team meetings and case discussions

Part Time Youth Educator at Youth Center (2026-01 – Present)

• Support youth in daily activities and psychosocial development
• Implement individualized intervention plans under supervision
• Provide guidance, mentorship, and conflict resolution support
• Collaborate with multidisciplinary teams to ensure a safe and supportive environment
• Maintain detailed case notes and documentation

Human Relations Agent in Youth Mental Health & Youth in Difficulty Program (JED) at CISSSO (2024-01 – 2026-12)

• Conduct psychosocial assessments by compiling personal data histories
• Design, consult on, implement, analyze, and evaluate social programs, particularly for school-aged youth (5–17) and their families
• Provide psychosocial interventions within an interdisciplinary approach
• Collaborate in the planning, implementation, and evaluation of service activities
• Organize and participate in prevention and promotion initiatives
• Intervene with youth and families facing psychosocial or relational challenges
• Manage crisis situations in schools and community settings
• Deliver clinical interventions (individual, family, and group)
• Provide short- and medium-term follow-ups
• Assess and refer clients to external resources as needed

Immediate Intervention Agent at CAVAC (2023-09 – 2024-08)

• Provide personalized support to SPVM police officers
• Deliver frontline services to victims of crime, their families, and witnesses through immediate and brief intervention
• Offer services within the first hours following a criminal act (in-person or by phone)
• Provide education and prevention regarding victimization symptoms
• Explain the judicial system in detail
• Refer clients to specialized resources based on their needs
• Assess the impact of victimization and facilitate access to appropriate support systems
• Provide psychosocial support to clients and their relatives
• Maintain clinical records and documentation

Human Relations Agent in Physical Health Social Services at Agence Serespro, Hôpital Notre-Dame (2023-06 – 2023-08)

• Conduct comprehensive psychosocial assessments (personal, psychological, and social)
• Evaluate the impact of health conditions on the client's system and access to resources
• Provide psychosocial support to clients and their families
• Connect clients with community resources to support rehabilitation and reintegration
• Act as a resource person for the team regarding psychosocial and family dynamics and legal considerations
• Work within a multidisciplinary team using an interdisciplinary approach
• Maintain clinical documentation

Human Relations Agent in Youth Protection Measures Implementation at CISSSME (2023-03 – 2023-08)

• Gather necessary information to ensure continuity of interventions (e.g., court orders, case progress)
• Establish initial contact and continue structured clinical assessments using standardized tools
• Ensure appropriate intensity of intervention plans
• Coordinate internal and external stakeholders (educators, schools, community organizations, public safety, etc.)
• Meet regularly with children and adolescents individually using a strengths-based approach
• Support families in developing new skills (conflict resolution, communication, parenting techniques)
• Facilitate child reintegration into their family environment
• Support youth in developing alternative life paths without breaking ties with their community
• Intervene in crisis situations
• Maintain detailed case records (PIJ platform)

Substitute Teacher at CSS de la Pointe-de-l'Île (2023-01 – Present)

• Follow lesson plans to ensure continuity and effective learning
• Assign classwork and homework as needed
• Adapt teaching styles to diverse learning needs
• Maintain a structured and positive classroom environment
• Supervise students in and outside the classroom
• Develop lesson plans and evaluations (for long-term assignments)

Intervention Worker in Forensic Psychiatry & Active Addiction at L'Entre-Toit (2021-01 – 2023-12)

• Monitor and support clients in their social reintegration
• Provide active listening and psychosocial support
• Write progress reports for each client
• Assist clients with daily living activities
• Manage and supervise medication intake
• Facilitate workshops on mental health, addiction, and social reintegration

Intervention Worker – Suicide Prevention & Social Isolation Program at Rivière-des-Prairies Detention Centre (2022-06 – 2022-08)

• Conduct rounds in all confinement sectors
• Provide support to incarcerated individuals facing psychosocial challenges
• Develop action plans to reduce isolation
• Assess suicide risk
• Follow up with individuals experiencing distress or suicidal ideation
• Implement emotional regulation strategies
• Write intervention reports
• Ensure communication with professionals involved in cases

Volunteer Events at University (2020-01 – 2024-12)

• Alcohol service at university events (e.g., Psycolloque)
• Ensured compliance with regulations and guest safety
• Assisted with logistics and event coordination

Retail Sales Associate at Chico Pet Store (2020-01 – 2021-12)

• Assisted customers in selecting pet products
• Maintained store organization and inventory
• Provided product knowledge and advice to clients

Hostess (Front-of-House Staff) at Ben & Florentine (2016-01 – 2016-12)

• Welcomed guests and managed seating efficiently
• Provided customer service in a fast-paced environment

Day Camp Coordinator & Counselor at Tonus!

Day Camp Coordinator & Counselor at Les Fripouilles

Extracurricular Activities Coordinator at École secondaire Jean-Grou

Administrative Assistant at Collège Montmorency

Naturalist Animator at Éducazoo

Youth Chat Support Worker at ANEB

Research Assistant at Laboratory for the Study of Family and Couple Well-being (LÉFAC) (2022-03 – 2022-05)

• Recruit participants and conduct follow-up calls
• Analyze qualitative data using SPSS
• Participate in team meetings and seminars

Research Assistant at LEDSEA Laboratory (2022-03 – 2022-05)

• Recruit participants and conduct follow-ups
• Monitor incomplete questionnaires and compensation processes
• Participate in weekly supervision meeting

TikTok Account Manager & Content Creator at ANEB (2021-01 – 2022-12)

• Managed TikTok account for ANEB
• Created prevention and educational videos on eating disorders

Hotline Support Worker at ANEB (2021-01 – 2021-12)

Tutor at Diapason Jeunesse (2021-01 – 2021-12)

Intervention Worker at Student/Festival Events at GRIP and Élixir (2020-01 – 2024-12)

Graduate Diploma in Psychotherapy – UHEARST

Certification in ASIST (Applied Suicide Intervention Skills Training) – UHEARST (2025-01 – 2025-12)

Bachelor's degree in Psychology – UQAM (2020-01 – 2023-12)

DEC in Sciences humaines – Collège Montmorency (2016-01 – 2019-12)

Certification in Loi 90 – CIUSSS de l'outaouais (2021-01 – 2021-12)

Certification in Naloxone Administration Training – Montreal (2021-01 – 2021-12)