Implementation Consultant – Onboarding & Data Migration - Morgan Stanley - Calgary, AB
(2021-04)
Own the end-to-end customer onboarding lifecycle for enterprise software implementations — from initial data discovery and requirements gathering through data mapping, migration execution, validation, and client sign-off.
- Manage 10+ concurrent client onboarding projects, coordinating cross-functional teams to ensure accurate, on-time data migrations with 98% accuracy across all engagements.
- Develop and execute data validation frameworks and automated scripts to ensure integrity of migrated data across multiple interconnected systems, reducing errors by 25%.
- Conduct structured client training sessions post-migration, accelerating end-user adoption and contributing to a 20% improvement in client satisfaction scores.
- Analyze client data requirements, identify migration gaps, and engineer tailored solutions to resolve compatibility issues before go-live.
- Design custom reports using SQL Server Reporting Services (SSRS) to validate migration completeness and surface discrepancies for remediation.
- Adhere to change control and data governance procedures during all migration and deployment activities, ensuring audit-readiness.
- Serve as the primary escalation point for data migration issues, performing root-cause analysis on complex configuration and data mapping problems.
Implementation Specialist – System Configuration & Client Onboarding - Morgan Stanley - Calgary, AB
(2019-07 - 2021-03)
- Executed data migration testing and validation plans to confirm accuracy of client data transfers, maintaining comprehensive defect and test case logs.
- Configured enterprise applications to client specifications, managing data mapping and system setup while ensuring compliance with security and regulatory standards.
- Developed detailed documentation of data migration processes, system configurations, and business requirements to support client handover and internal knowledge transfer.
- Delivered onboarding training to new clients on migrated systems and applications, gathering usability feedback to refine future migration and onboarding processes.
- Maintained regular client communication throughout onboarding, providing transparent progress updates and proactively managing expectations.
- Reduced delivery timelines by 15% by refining test scripts and streamlining QA workflows in the pre-migration validation phase.
Business Analyst – Data & Reporting - First Bank of Nigeria Ltd - Lagos, Nigeria
(2009-09 - 2019-04)
- Led data analysis and reporting initiatives using SQL and Tableau, building dashboards that tracked migration KPIs and data quality metrics for senior stakeholders.
- Performed gap analysis on legacy systems ahead of migrations, identifying data quality issues and proposing cleansing and transformation solutions.
- Identified cost-saving opportunities through process automation, reducing manual data handling and improving migration throughput.
- Provided technical support during user acceptance testing (UAT) cycles, ensuring data outputs matched business requirements before system go-live.
- Managed project budgets, procurement, and financial projections across multiple data and systems initiatives.
