Francisca Banfield

Experienced Administrative Assistant with 20+ years in healthcare and customer service environments. Proven ability to manage complex scheduling, coordinate multidisciplinary teams, and support high-volume clinical operations. Recognized for strong organizational skills, sound judgment, and the ability to handle confidential information with professionalism and efficiency.

Administrative Assistant, General Internal Medicine - St. Michael's Hospital – Unity Health Toronto

(2007-01)

Provide administrative support in a high-volume clinical and academic environment supporting physicians and leadership

• Manage complex staff schedules, ensuring coverage and operational continuity
• Respond to staffing shortages and last-minute schedule changes with efficiency
• Maintain and reconcile staffing schedules; escalate discrepancies to leadership
• Enter and validate payroll information and collaborate with Payroll for accuracy
• Prepare and distribute confidential reports, correspondence, and documentation
• Track and reconcile invoices for ambulance services, agency staffing, and billing
• Liaise with Finance and Accounts Payable to resolve discrepancies
• Act as primary contact for internal and external stakeholders, resolving inquiries independently
• Maintain strict confidentiality with sensitive personnel and financial information

Scheduler/Dispatcher – Medical Staffing - Guardian Healthcare Corp

(2023-01 - 2025-01)

• Coordinated daily scheduling of nurses and healthcare staff across multiple facilities
• Collaborated with hospitals to meet staffing requirements effectively
• Adjusted schedules in real time to address changes and shortages
• Partnered with recruitment and leadership to fill staffing gaps
• Maintained accurate scheduling records using workforce systems

Clerical Assistant – General Internal Medicine - St. Michael's Hospital

(2002-01 - 2006-01)

• Coordinated patient testing logistics and staff scheduling
• Transcribed physician orders and triaged calls
• Supported patient flow and addressed patient/family inquiries

Clerical / Administrative Support Roles (Endoscopy & General Surgery Departments) - St. Michael's Hospital

(2006-01 - 2006-12)

• Registered patients and coordinated clinical appointments
• Managed calendars, meetings, and procedure scheduling
• Prepared reports and maintained records and inventory
• Provided frontline administrative support to clinical teams

Billing Clerk – Accounts Receivable - St. Michael's Hospital

(2001-01 - 2002-01)

• Reconciled accounts through client communication and follow-up

Cashier / Sales Associate - HomeSense

(2006-01 - 2007-01)

• Provided customer service and processed transactions in a retail environment

Housekeeper (On-Call) - Self-Employed

(2001-01 - 2003-01)

• Delivered residential cleaning and support services, including grocery/laundry service for family

Technical Support Associate - Hewlett Packard Canada Ltd

(1998-01 - 1999-01)

• Resolved technical issues over the phone while ensuring high customer satisfaction

Diploma - Medical Office Administration - Career Canada College

Project Management - Ryerson University

Certificate - International Business - Humber College

Medical Terminology - St. Michael's Hospital

OSSD & OAC Diplomas - Thistletown Collegiate Institute