Francisco Aleuy

QA specialist with 16 years in technology, including nine years of hands-on software testing inside enterprise platforms at Entel, one of Chile's largest telecom operators. Experienced in developing and executing test plans, defining acceptance criteria from requirement specifications, and running end-to-end, integration, regression and UAT testing across complex multi-system environments. Strong background validating computed results and data integrity at scale — verifying calculation engine outputs against expected reference values before every production release.

Skilled in defect triage, root-cause analysis and cross-functional collaboration within Agile/SCRUM teams alongside developers, product managers and business stakeholders. Solid command of SQL, Unix/Linux scripting and API testing; currently building automated test coverage in Python and TypeScript.

Operations Associate - Watermark Beach Resort - BC, Canada

(2025-06)

• Canadian work experience in a customer-facing, English-speaking, cross-functional team environment.

Product Owner — Enterprise Systems & Contact Centre - Entel (Telecommunications) - Santiago, Chile

(2021-05 - 2025-01)

• Defined functional specifications and acceptance criteria from business requirements for a multi-year enterprise platform transformation, working daily within a SCRUM team of developers, QA engineers, designers and business stakeholders.
• Owned requirements definition and UAT execution for systems serving a 6,500+ employee organization, validating that each release met quality and compliance standards before go-live.
• Coordinated API-based integrations between enterprise platforms, validating data accuracy through structured end-to-end testing and defect resolution prior to every production deployment.
• Led process automation initiatives that improved operational efficiency by 40% and shortened delivery feedback loops.

Systems Engineer — Software QA, Configuration & Enterprise Platforms - Allware SPA (IT services for Entel) - Santiago, Chile

(2009-09 - 2018-12)

• Nine years of progressive QA: designed test cases from acceptance criteria and executed functional, integration, regression, exploratory and UAT testing across Entel's enterprise business support platforms.
• Validated calculation engine accuracy at scale — recalculating historical records after configuration changes and comparing computed outputs against expected reference values to detect any unintended deviation before release.
• Ran transactions through production and test environments to validate data records, using SQL (Oracle, SQL Server, MySQL) for regression and data-integrity testing.
• Identified root causes for complex defects and coordinated resolution with development and business teams; documented incidents, findings and test evidence for stakeholders.
• Automated test validations and regulatory reporting using Unix/Linux shell scripting (Shell, AWK); reduced production defects by 15% and improved data reporting accuracy by 20%.

Business Systems Analyst / QA Engineer - Accenture - Chile

(2018-12 - 2020-02)

• Performed data validation and system integration testing (SQL, Postman) prior to go-live for large-scale core banking implementations.
• Supported requirements gathering and stakeholder alignment; improved reporting delivery time by 35% through automation.

Application Support Specialist - MB Solutions Latam - Chile

(2020-05 - 2021-04)

• Provided application support and structured incident/defect resolution across Linux-based and SQL platforms, reducing recurring issues by 25% through root-cause analysis.

Bachelor's Degree - Industrial Engineering - Universidad Andrés Bello (2027)

Diploma - Network and Connectivity Technology - Universidad de Ciencias de la Informática

Diploma - Industrial Control - Instituto Profesional IACC