Franco Capitina
Director of R&D
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About
I am an Engineering Leader who has worked in R&D in the Aerospace, Telecom & IT fields.
Highly skilled Professional Engineer with experience in Software Engineering covering entire life cycle of Product development. Proven track record in Managing Engineering and Operations with Profit and Loss responsibility. Successfully managed global teams of ~175 Engineers & Engineering Managers.
Able to turn around businesses whose products have technical, or customer issues & turn the business around to have successful Product Lines with excellent customer satisfaction. Management style is a hands-on approach to changing the way things have been done and, with the use of tools and latest technologies, bring organizations to the next level of maturity and expertise. Manages large groups of Engineers and realize improvements in ways of working, all while maintaining efficient and lean teams of Engineers.
Holder of several patents.
Key skills and competencies include an exceptional knowledge on building R&D products, optimizing efficiencies in the organization via bringing in new tools, processes, or changing the way the work is done.
Looking for a position where my vast R&D experience can be utilized to make an impact with employers
Experience
Ericsson/Media Kind (Montreal, Quebec)
Director-Head of Global Operations & Support (2019 – 2023)
- Managed ~200 Engineers & 6 Engineering Managers.
- Decreased incident/ticket breaches (ie.: SLAs) by 90%.
- Increased Support revenue by several million USD as well as improved margins.
- Moved away from eyes-on-glass by introducing automation and self-healing tools.
- Decreased expenses by identifying inefficiencies and better ways of working.
Director-Head of IPTV Product Line (2018 – 2019)
- Managed the Building of robust, high quality and highly scalable product in a short time. Today’s product has close to 5 million active subscribers and is growing.
- Managed the business: Turned the Product Line to a profitable business by outsourcing to low-cost centers and renegotiated support contracts.
Program Manager/Project Manager (1999 - 2018)
- Successfully created new products.
- Successfully took over and turned around projects in trouble all with the result of creating high-quality products.
- Known as the “Go-to-guy” if a project was in trouble.
- Received multiple Key-Achiever awards.
- Implemented new Agile processes and successfully executed on it.
- Mentored Project Managers
- All projects completed on time, on budget and with the expected scope.
- Projects:
- IPTV Program Manager.
- Ericsson Garage Innovation project.
- Mo IP Program Manager.
- MIO Program Manager.
- Quick LINK Total Project Manager.
Ericsson (Montreal, Quebec)
Software Developer, Team Lead, Systems Manager (1996-1999)
- Implement product requirements timely & with high quality.
- Received key-achiever award for lowest faults in my software.
- Team Leader: Built a highly efficient development team.
- Systems Manager: Successfully evolved the product into new areas of interest to largest Telecom customers.
- Programmed in Plex and Erlang Programming languages.
- Created a high-quality software component in 6 weeks when others estimated it would be 9.5 months. Programmed in Er. Lang.
- Projects:
- Ericsson TDMA projects C3, D, E.
- Ericsson GPRS System House.
Software Design Engineer (1996)
- Develop simulation software Object Oriented Analysis & Design Tools.
- Programmed in ADA Programming language.
- Project: EH-101 Augusta Military Helicopter.
Software Developer (1993-1996)
- Develop Graphical User Interface software for Air Traffic Control Systems in C programming language.
- Solely responsible for creating my component from requirements right up to customer acceptance.
- Projects:
- Portugal Air Traffic Control System.
- New Zealand Air Traffic Control System.
- Icelandic Air Traffic Control System.
Software Design Engineer & Team Leader (1992-1993)
- Develop software for the Man Machine Interface (i.e..: GUI) for the EH-101 Augusta Military Helicopter.
- Programming in Ada Programming Language.
- Project: EH-101 Augusta Military Helicopter.
Software Developer (1989 - 1992)
(Canadair/Bombardier Military Aircraft Division).
- Develop software for the Mission Computer of the CF-18/A/B Hornet.
- Programming in Assembler & CMS2 programming languages.
- Follow 2167A Military Standard.
Education
Concordia-Electrical Engineering: Bachelor’s Degree
Champlain Regional College: Diploma of Collegial Studies in Pure and Applied Sciences
