Franjo Creado

Food & Beverage operations leader with 8+ years of progressive international hospitality experience, including current Bar Manager responsibility across 12+ revenue-generating outlets and 80+ employees in a high-volume cruise environment. Strong record in workforce planning, multi-venue operations, SOPs, inventory and cost controls, KPI monitoring, compliance, guest experience and operational readiness. Experienced in launching new operations, coordinating cross-functional teams and improving service flow during peak demand.

Now Calgary-based and targeting Food & Beverage Manager, Beverage Manager, Assistant Director of F&B, Multi-Venue Operations Manager and other senior hospitality leadership roles.

Bar Manager – Beverage Operations & Leadership - Marella Cruise (Apollo Group / Britannia Ships Services Ltd.)

(2025-06 - 2026-08)

• Lead end-to-end daily beverage operations across 12+ revenue-generating outlets, ensuring service consistency, operational efficiency and compliance with company and regulatory standards.
• Manage and develop 80+ employees, including supervisors and assistant managers, through structured training, performance reviews, coaching and succession planning.
• Own manpower allocation, shift optimization, workflow design and peak-demand coverage to maintain service levels across multiple outlets.
• Implement and enforce SOPs covering operations, inventory control, safety, hygiene and loss prevention.
• Oversee inventory forecasting, requisitions, FIFO rotation and variance analysis to control costs and minimize waste.
• Monitor revenue, consumption, wastage and service-time KPIs and implement corrective actions to improve performance.
• Coordinate with logistics, vendors and shore-side teams to maintain uninterrupted operations and timely supply delivery.
• Lead operational execution of large-scale events and peak-period activations, improving guest flow, reducing wait times and maximizing throughput.

Assistant Bar Manager – Operations & Process Improvement - Marella Cruise (Apollo Group / Britannia Ships Services Ltd.)

(2023-11 - 2025-06)

• Promoted based on operational excellence and leadership capability.
• Supported the launch of a new cruise ship by establishing operational processes, layouts, staffing models and readiness plans.
• Supervised day and night operations, ensuring continuity of service, consistent standards and effective issue resolution.
• Designed and deployed satellite operations and pop-up service points to manage demand surges and operational bottlenecks.
• Prepared staff schedules aligned to demand forecasts and event requirements.
• Analyzed cost drivers, inventory trends and wastage reports, implementing controls to reduce losses and improve margins.
• Led compliance readiness for audits and inspections, ensuring adherence to sanitation, safety and operational standards.

Assistant Bartender – Operations Support - Marella Cruise (Apollo Group / Britannia Ships Services Ltd.)

(2022-12 - 2023-04)

• Supported high-volume operations by supervising frontline staff and coordinating workflow during peak periods.
• Assisted with inventory control, replenishment planning and operational readiness.
• Trained new staff on operational procedures, service standards and safety requirements.

Bar Waiter - Marella Cruise (Apollo Group / Britannia Ships Services Ltd.)

(2019-12 - 2022-05)

• Delivered frontline guest service while supporting operational efficiency, stock movement and cost-control initiatives.
• Acted as shift lead when required, maintaining service continuity and operational standards.

Bartender / Bar Captain - Star Cruise - Hong Kong

Bartender / Mixologist - The St. Regis Mumbai (Marriott Group) - Mumbai

Assistant Bartender - Ellipsis (IB Hospitality Pvt. Ltd.) - Mumbai

Assistant Bartender - Cooling Tower Café - Mumbai

Bachelor of Commerce - B.Com - Mumbai University

Diploma - Hospitality - Don Bosco Institute