Scrum Master- UI/UX Team - Bell Media - Montreal
(2025-09)
- Analyzed team workflows and collaborated with team leads to optimize processes, documenting and implementing standardized, validated procedures for consistent team adoption.
- Improved workflow visibility and efficiency by designing and implementing dedicated Agile boards tailored to the needs of three UI/UX teams.
- Contributed to the continuous improvement of the company's end-to-end product delivery process, identifying opportunities to streamline collaboration and execution.
- Championed stronger integration of the UI/UX function within the end-to-end product development lifecycle, fostering cross-functional collaboration and earlier stakeholder engagement.
- Prepared teams for Program Increment (PI) Planning by coordinating dependency discussions, aligning priorities, and facilitating cross-team planning activities.
- Monitored work in progress, tracked delivery milestones, and ensured project deadlines were met through regular planning sessions with individual teams and follow-up meetings with team leads.
- Partnered closely with Product Management to ensure backlog refinement and prioritization occurred on time, enabling the UI/UX teams to engage at the appropriate stages of the product development process.
Scrum Master- User Management team - Bell Media - Montreal
(2023-07 - 2025-07)
- Facilitate ceremonies (daily scrum, sprint planning, sprint review and sprint retrospective) in French and English.
- Address and remove obstacles that block the team's progress.
- Support POs in planning and refinement sessions.
- Support new POs for backlog management as needed.
- Facilitate collaboration with stakeholders as needed.
- Support the squads in the PI planning preparation process and facilitate breakout room sessions during PI planning.
- Work closely with other teams to facilitate risks and dependencies management at the right moment.
- Support squads in meeting deadlines and commitments.
- Guide squads in a continuous improvement process using sprint metrics, retrospectives and coaching.
Scrum Master - iA Financial Group - Montreal
(2022-10 - 2023-06)
- Plan and facilitate Agile ceremonies.
- Contribute and collaborate to a better organization of PI planning and facilitate its execution.
- Participate and contribute to scrum of scrums meetings and works.
- Coach and guide the team regarding Agile/Scrum values and practices.
- Support the various POs linked to my team in prioritizing the backlog as well as refinements.
- Facilitate and ensure the success of each sprint.
- Follow up individually with each team member to ensure the well-being of the team.
- Work closely with other teams (project managers/Scrum masters) directly or indirectly related to my team's work in order to facilitate the management of dependencies at the right time.
- Coordinate and facilitate synchronization and follow-up meetings with the "super parallel" team which was responsible for the automation project as part of the extension of the business to the United States. Super parallel being an offshore team with a specific mandate to deliver as an "enabler" for my team.
- Track metrics (velocity, burndown chart) and present them to the team during the retrospective ceremony as well as to managers when necessary.
Planning, Programming and Research Officer – CITO Allergy Clinic - CHU Sainte-Justine - Montreal, Quebec, Canada
(2019-11 - 2022-05)
- Supported the operational management of the CITO Allergy Clinic by facilitating communication and collaboration among clinical staff, researchers, and patients' families.
- Coordinated patient appointment scheduling to optimize clinic efficiency and improve access to care.
- Managed physicians' and nurses' schedules and coordinated clinic operations to ensure the effective delivery of allergy services.
- Collaborated with multidisciplinary teams to develop, standardize, and document administrative procedures for patient records management and appointment coordination.
- Monitored and reported on key performance indicators (KPIs) to support the continuous improvement and evaluation of the CITO program.
- Contributed to the planning and implementation of knowledge transfer initiatives to expand Oral Immunotherapy (OIT) practices across Quebec's healthcare system.
- Prepared reports and performance data for accountability requirements submitted to the Quebec Ministry of Health and other funding organizations supporting the Oral Immunotherapy Clinic.
Planning, Programming and Research Officer – Regional Healthy Lifestyles Lead - Centre régional de santé et de services sociaux de la Baie-James - Chibougamau, Quebec, Canada
(2018-07 - 2019-10)
- Led the operational planning and implementation of the Regional Action Plan, coordinating health promotion and disease prevention initiatives tailored to the needs of diverse populations, including young children, youth, adults, and older adults.
- Collaborated with public health professionals and partners across the education, municipal, community, and healthcare sectors to design and deliver evidence-based health promotion programs.
- Conducted research to identify effective programs and best practices, provided strategic recommendations, and oversaw the implementation, monitoring, and evaluation of initiatives to ensure continuous improvement and adaptation to regional and local needs.
- Reviewed and assessed community funding proposals for health promotion and disease prevention projects, providing recommendations for funding allocation.
- Contributed to professional development initiatives by facilitating knowledge exchange, supporting capacity-building activities, and participating in training programs.
- Collaborated with the National Institute of Public Health of Quebec (INSPQ) on the implementation of Health Impact Assessment (HIA) projects to support evidence-informed public policy and planning.
Project Coordinator – Early Childhood, Family, Health and Social Services Mobilization - Cree Native Friendship Centre of Chibougamau (CAEC) - Chibougamau
(2017-01 - 2018-07)
- Conducted needs assessments with Indigenous families and service providers to identify priorities and develop culturally appropriate solutions.
- Provided strategic recommendations on programs, interventions, and action plans to support organizational and community decision-making.
- Represented the organization in local and regional collaborative committees and interagency working groups.
- Designed and managed community projects, secured funding through grant applications, coordinated implementation, and monitored project outcomes and evaluations.
- Engaged and mobilized Indigenous families to increase participation in community activities and strengthen their involvement in decision-making processes.
- Built and maintained strong partnerships with community organizations, government agencies, and service providers to enhance collaboration and service delivery.
Scrum Master - Techy Class Consulting Ltd (For Manulife) - Montreal
(2016-12 - 2017-04)
- Facilitate Agile ceremonies for multiple simultaneous projects.
- Work constantly to identify project risks, initiate risk mitigation, and implement plans of action to reduce risks.
- Coordinate multiple internal and external Scrum teams, ensuring effective collaboration and communication.
- Train and mentor team members on the best ways to use Scrum processes to improve efficiency and reduce production times.
- Evaluate team metrics, engage the team in a process of continuous improvement and new approaches innovation.
Scrum Master - Alayacare - Montreal
(2015-11 - 2016-11)
- Assist the Product Owner (PO) in preparing the backlog.
- Support "Epics and user stories" management and backlog clean up.
- Facilitate Scrum ceremonies: daily scrum, sprint planning, demos, as well as retrospective ceremonies.
- Remove obstacles.
- Monitoring process improvement initiatives.
Pharmacist and Project Coordinator - PharmaVie - Kigali
(2012-01 - 2015-11)
- Collaboration with various project groups as part of Lean Agile continuous improvement, starting from legacy using ERP solutions, reducing waiting time by 40%, fast response time for patients and customers.
- Maintaining clinical safety standards in the company with regard to pharmacology, dispensing of medications and inventories.
- Management of projects on specialized drugs for specific diseases.
- Boosting operational improvement which resulted in savings and improved profit margin.
- Developing better communication and transparency in the team through daily stand-up.
- Management of the quality assurance program.
- Coordination and collaboration with all medical insurance companies regarding updating the lists of insured drugs, prices and billing.
