Gabor

Customer support and experience leader with 10+ years scaling teams, elevating service quality, and improving operational efficiency in high-growth environments. Passionate about continuous improvement and empowering others to succeed.

Customer Experience Lead at Jule (2023-03 – Present)

Lead customer experience operations as the company expands its EV charger network and user base across Canada.

• Build scalable processes for support, onboarding, and field escalations to match rapid organizational growth.
• Partner with product, engineering, and deployment teams to translate customer insights into better product performance and service reliability.
• Track and improve key metrics including response times, CSAT, and charger uptime through targeted improvements.
• Coach and support a growing support team to deliver consistent, efficient, and empathetic service.

Independent Contractor at Rosedale Dermatology (2022-06 – Present)

Serve as a primary point of contact for patients, managing inquiries, appointment scheduling, and expectations with empathy and professionalism.

• Improved scheduling efficiency and patient flow by optimizing booking processes and resolving communication bottlenecks.
• Support dermatologists and medical staff to maintain smooth operations in a fast-paced clinical environment.
• Ensure privacy compliance and accurate documentation while delivering consistent, high-quality service.

Deputy Head of Customer Support at JustPark (2019-01 – 2021-05)

Oversaw multi-channel support during rapid scale, handling 6000+ monthly support tickets at peak.

• Coached team leaders and established clear performance agreements and development plans.
• Optimized systems and processes including Zendesk and AI-driven improvements to elevate CSAT, SLAs, and FCR.
• Built and maintained a comprehensive knowledge base to support service consistency and onboarding.
• Managed budget responsibilities of £500k while ensuring operational efficiency.
• Awarded Best Technology and Integration in Customer and Employee Engagement in 2020.

Diploma in Marketing – Mohawk College (2008-01 – 2010-04)