Gabriel d'Oliveira

Polyglot professional with wide experience in customer service, banking industry, administrative and finance routines. Proven ability to provide excellent customer experience and assistance to managers and related with a minimum supervision and expertise in multicultural communication.

Banco do Brasil (Bank of Brazil)

Customer Service Representative

• Identify customers' needs and solving their problems.
• Setup, updated and canceled customer's appointments for personal bankers.
• Opened onboard customer's profile.
• Typed Wire Transfer, Drafts, Money Order, Deposits and Withdraws.
• Assisted branch manager with daily documents routine.
• Scanned and verified documents on profiles.

Banco do Brasil (Bank of Brazil)

Jan 2015 - Jun 2017

Trilingual Secretary of the President of the Bank

• Answered national and international calls.
• Translated letters, memo, and other documents.
• Participated in international meetings as interpret.
• Scheduled meetings for the president of the bank with regional directors.
• Wrote emails and official letter to the others government bodies, directors, and high net clients.
• Organized and scanned confidential documents.

Wizard Paranoá - Brazil

English and French Teacher

• Built classes schedule.
• Taught classes subjects.
• Evaluated students' development.
• Setup and ran meetings with parents.
• Handled student's and parent's questions and concerns.

Fusão - Soluções para Medicina - Brazil

Apr 2012 - Nov 2012

Import Assistant

• Negotiated with national and international suppliers.
• Checked invoices and data entry in internal systems.
• Inspected the customs' documents.
• Setup new supplier's profiles.
• Brésil Consulting Import/Export - Brazil

May 2011 - Jul 2011

Co-op

• Negotiated with national and international suppliers.
• Searched products.
• Contacted customer to clarify questions and concerns.
• Checked required documents on customer's profiles.

Graduate Certificate in Strategic Global Business Management - Expected 2024

Algonquin College - Canada

Letters - French Translation Degree - Expected 2023

Universidade de Brasília (UnB) - Brazil

International Business - MBA - 2021

Master's in international Negotiations Business - 2011

Université Aix-Marseille - France

• Bacherlor's in Applied Foreign Languages - 2009

Université Aix-Marseille - France