Gabriel Fonseca Ureña

Hard-working professional seeking to enter the agriculture industry in Canada. Background in customer-facing roles and hands-on hospitality, with basic knowledge in ornamental plant management and a passion for learning. Physically fit, adaptable, and eager to contribute to a productive team environment in the farming sector. Authorized to work with a valid Work Permit.

Barback & Server

Seven Devils TapHouse – Tamarack Resort,

ID, USA.

Dec 2023 – Mar 2024. Seasonal.

• Supported bar operations during peak winter season.
• Maintained cleanliness, supplies, and fast-paced customer service.
• Delivered quality guest experience in a resort setting.

Selling Partner Support Associate

Amazon – Remote, Costa Rica.

May 2022 – Nov 2024. Full Time.

• Assisted sellers with technical, operational,

and account-related queries.

• Maintained high seller satisfaction metrics in a virtual work environment.
• Managed complex inquiries with effective problem-solving.

Customer Service Associate

Concentrix S.A – San José, Costa Rica.

Feb 2020 – Jan 2022. Full Time.

• Provided inbound technical support and software troubleshooting
• Managed follow-up and resolution of complex or uncommon cases.
• Demonstrated empathy and professionalism under pressure.

Server

Soda Tiquicia – Santa Teresa, Costa Rica.

Jan 2019 – Mar 2019. Seasonal.

• Provided attentive service in a high-traffic,

tourist-heavy environment.

High School Diploma

Colegio La Salle – San José, Costa Rica –

2015.

Ornamental Plant Management

Instituto Nacional de Aprendizaje – San José,

Costa Rica – May 2019.

Focused on basic horticultural practices including plant care, grafting, pest control, soil handling, working on greenhouse environments, and plant nutrition.