Gabrielle S

Dynamic professional with several years of experience in customer service, administration, and the banking sector. Recognized for my professionalism, rigor, and organizational skills, I am comfortable managing confidential information, handling multiple requests, and coordinating administrative tasks. Customer satisfaction-oriented, I deliver courteous, efficient, and personalized service. Accustomed to demanding environments where speed of execution, discretion, and accuracy are essential.

Administrative Clerk - Servirplus - Soins de santé et services psychosociaux

(2025-05 - 2026-08)

• Answer calls and emails and manage appointments as well as professionals' schedules
• Direct patients according to their needs toward appropriate resources and services, including the CPE, daycare, and psychological and psychosocial health services
• Welcome patients with courtesy and professionalism
• Ensure the management of confidential documents
• Process payments and invoicing
• Perform various administrative tasks: document filing and file creation
• Provide fast, accurate, and efficient service, even under pressure

Client Experience Representative - Banque Canadienne Impériale de Commerce (CIBC)

(2022-08 - 2025-05)

• Answer calls and emails and manage advisors' appointments
• Welcome clients and respond to their requests
• Follow up on various requests efficiently
• Manage mail and confidential documents
• Perform data entry, filing, and file creation
• Present and sell various banking products and services

Teller - Banque Canadienne Impériale de Commerce (CIBC)

• Prepare and balance the cash drawer daily
• Process transactions and manage cash inflows and outflows
• Prepare money transfers
• Follow up and balance ATMs
• Provide professional customer service
• Perform various administrative tasks

Financial Advisor - Banque Canadienne Impériale de Commerce (CIBC)

• Advise clients based on their needs and situation
• Listen to client needs and propose tailored solutions
• Present and sell banking products and services
• Conduct individual meetings with clients
• Follow up on client portfolios
• Manage appointments and perform various administrative tasks

Reception Representative - Banque Nationale du Canada

(2021-06 - 2022-08)

• Welcome clients and assist them upon arrival
• Listen to their needs and direct them toward appropriate services
• Perform various administrative tasks
• Present and sell banking products and services
• Schedule appointments
• Answer calls and follow up on requests

Université de Montréal (2026-08)

Cégep de Lanaudière à Terrebonne (2020 - 2021)

High School Diploma - Centre l'Avenir (2019-02)