Gaganpreet Kaur

Dedicated and customer-focused hospitality professional with experience in front desk operations, night audit, customer service, and healthcare security. Skilled in guest check-in/check-out, reservations, payment processing, administrative support, and resolving guest concerns in fast-paced environments. Proficient in Microsoft Office and quick to learn new software systems.

Protective Services Guard - Securiguard Services Ltd. (North Bay Regional Health Centre) - North Bay, Ontario

(2025-03)

• Provided exceptional customer service, responded to emergencies, maintained incident reports, assisted visitors, and ensured a safe healthcare environment.

Front Desk Agent / Night Auditor - Marriott by the Falls

(2025-02 - 2025-08)

• Managed check-ins/check-outs, reservations, payments, guest inquiries, and overnight front desk operations.

Front Desk Agent / Night Auditor - Wyndham Hotel

(2025-08 - 2026-03)

• Performed front desk operations, night audit, billing, reports, and coordinated with hotel departments.

Sandwich Artist - Subway

• Delivered customer service, prepared orders, handled POS transactions, and maintained food safety.

Customer Service Associate - Retail & Restaurant Experience

• Provided customer assistance, processed transactions, and supported daily operations.

Diploma - Hairstyling - Niagara College