IT Help Desk Analyst - 18 Wheels Logistics
(2026-05)
Provided Tier 1 and Tier 2 technical support for corporate and warehouse users across multiple locations.
- Managed Active Directory, Azure AD (Entra ID), and Microsoft 365 user accounts, permissions, and access requests.
- Analyzed Microsoft Defender security alerts and assisted with root cause analysis to identify and remediate threats.
- Deployed and configured Windows 11 desktops and laptops, including imaging, software installation, and patch management.
- Supported Cisco and Meraki network infrastructure, including switches, VLANs, wireless connectivity, and VPN troubleshooting.
- Installed, configured, and maintained desktops, laptops, printers, mobile devices, and peripherals.
- Maintained hardware/software asset inventory and technical documentation.
- Supported technology refresh projects, hardware replacements, and IT improvement initiatives.
- Built workflow automations using Microsoft Power Automate to streamline IT processes.
Parental Leave — Professional Development - Self-Directed
(2025-09 - 2026-05)
- Completed Microsoft Certified: Azure Administrator Associate (AZ-104) and Microsoft Certified: Azure Fundamentals (AZ-900).
Computer Support Technician - Langara College
(2024-12 - 2025-09)
Delivered technical support to faculty, staff, and students in a large educational environment.
- Managed Active Directory accounts, Microsoft 365 access, and user permissions.
- Installed, configured, and supported Windows computers, applications, printers, and classroom technology.
- Performed workstation imaging, software deployment, hardware upgrades, and troubleshooting.
- Supported Microsoft Teams, Zoom, and meeting room technologies.
- Managed incidents and service requests using Team Dynamix.
- Maintained IT documentation, knowledge articles, and hardware inventory records.
- Recommended and implemented workflow improvements to enhance service delivery.
Client Service Technician - Cloud 9 Solutions
(2024-03 - 2024-11)
Delivered remote and onsite technical support for multiple business clients in an MSP environment.
- Troubleshot Windows operating systems, Microsoft Office, Microsoft 365, printers, and networking issues.
- Installed and configured computers, laptops, peripherals, and business applications.
- Supported Microsoft 365 administration and user account management.
- Diagnosed and resolved LAN, Wi-Fi, VPN, and connectivity issues.
- Documented incidents, resolutions, and technical procedures while managing multiple priorities.
IT Technician - Coast Appliances
(2022-02 - 2024-01)
- Provided technical support for desktops, laptops, printers, mobile devices, and business applications.
- Installed, configured, and maintained hardware and software systems.
- Supported Microsoft 365 accounts and user access.
- Troubleshot hardware, software, printing, and connectivity issues.
- Managed IT inventory and equipment lifecycle activities.
Desktop Support Specialist - Global Relay
(2021-01 - 2022-02)
Delivered enterprise desktop support to internal users in a fast-paced corporate environment.
- Administered Active Directory and Azure AD user accounts.
- Configured VMWare virtual network adapters, bridging them with physical network infrastructure to enable SCCM-based Windows 11 deployment in virtualized environments.
- Supported Microsoft 365, Exchange Online, Teams, and Windows endpoints.
- Performed workstation deployments, imaging, software installations, upgrades, and troubleshooting.
- Managed incidents, requests, and asset records using Jira.
- Implemented IT workflow improvements to increase operational efficiency and supported technology rollouts and hardware refresh projects.
IT Field Service Technician - CompuCom
(2020-06 - 2021-01)
- Installed, configured, and repaired enterprise desktops, laptops, printers, and peripherals.
- Diagnosed hardware, software, and network connectivity issues.
- Provided onsite technical support while meeting service level expectations.
- Supported hardware replacement and deployment projects.
Service Technician - Canon Canada Ltd.
(2017-12 - 2020-06)
- Installed and maintained enterprise multifunction printers and document management systems.
- Diagnosed hardware, networking, and connectivity issues.
- Configured devices on customer networks and supported end users.
- Delivered professional onsite technical support while meeting service targets.
