Gautam Kumar

Hospitality professional with 4+ years of experience in a 4-star hotel environment at Embassy Suites by Hilton near Toronto Pearson International Airport. Progressed through Houseperson, Laundry Attendant, and Housekeeping Supervisor, gaining experience in team coordination, task delegation, room inspections, inventory control and maintaining operational standards. Proven ability to support daily housekeeping operations, manage storage areas, oversee lost and found procedures, and ensure timely delivery of essential supplies in high-volume settings.

Recognized with Make a Difference awards for performance, reliability, and service excellence. Skilled in ONQ systems, operational support, and delivering high guest satisfaction in fast-paced team environments.

Housekeeping Supervisor at Embassy Suites by Hilton – Toronto Pearson Airport (2023-05 – Present)

• Coordinated daily housekeeping operations, room assignments, and occupancy reports to ensure efficient room readiness.
• Resolved room discrepancies and collaborated with Front Office, Engineering, and Laundry teams to maintain smooth operations.
• Assisted with staff training, scheduling, performance management, and team development.
• Conducted room inspections and ensured compliance with brand standards, safety policies, and quality expectations.
• Responded to guest requests and maintained high levels of service and guest satisfaction.
• Maintained accurate records and communicated operational updates between shifts.
• Ensured effective communication between departments and supported seamless day-to-day hotel operations.

Room Attendant at Embassy Suites by Hilton – Toronto Pearson Airport (2023-05)

• Clean and prepare 15+ guest rooms per shift while maintaining Hilton brand standards
• Ensure guest-ready rooms with strong attention to detail and quality expectations
• Coordinate with housekeeping and front desk for priority and due-out room turnovers
• Participate in deep cleaning and operational improvement projects
• Assist with room assignment sheets and daily housekeeping workflow
• Support management during hotel inspections and quality audits
• Replenish guest amenities and ensure proper room setup according to brand standards
• Report maintenance issues promptly to ensure timely resolution and guest satisfaction

Laundry Attendant at Embassy Suites by Hilton – Toronto Pearson Airport

• Sort, wash, dry, and fold linens using appropriate machines and settings
• Operate laundry equipment and use Ecolab chemicals to maintain hygiene standards
• Handle opening and closing shifts, ensuring smooth daily operations
• Maintain linen quality, manage inventory, and support team during busy periods

Houseperson at Embassy Suites by Hilton – Toronto Pearson Airport

• Worked across guest floors and lobby during opening and closing shifts to support daily housekeeping operations
• Maintained linen rooms with proper stock levels, organization, and timely distribution to staff
• Cleaned and monitored lobby and public areas, ensuring high presentation and cleanliness standards
• Assisted housekeeping team with linen delivery, waste removal, and setup of service areas
• Responded to guest and staff requests promptly to maintain smooth workflow and service efficiency

Additional Responsibilities at Embassy Suites by Hilton – Toronto Pearson Airport

• Coordinate monthly housekeeping inventory program, including supply tracking and vendor ordering
• Support preparation for annual hotel inspections and operational audits
• Assist with Room Attendant assignment sheets and operational workflow planning
• Provide support across housekeeping functions based on operational shift requirements

Graduate Diploma in Hotel and Resort Management – Fanshawe College