Gemma Galati

Detail-oriented and highly organized real estate professional with over six years of experience in administration, customer service, and client relations. Currently a REALTOR® with eXp Realty, with hands-on experience managing real estate transactions, preparing documentation, coordinating with clients and industry professionals, and maintaining compliance throughout the transaction process. Proficient in SkySlope, Realm, and Supra One, with a strong commitment to accuracy, organization, and delivering exceptional client service.

Seeking to leverage my real estate knowledge and administrative expertise as a Transaction Coordinator with eXp Realty.

REALTOR® - eXp Realty - Toronto, ON

(2025-10)

• Guide buyers and sellers through every stage of the residential real estate transaction process.
• Coordinate showings, inspections, appointments, and ongoing communication between clients and industry professionals.
• Prepare, organize, and upload transaction documents while maintaining complete and accurate digital files using SkySlope.
• Utilize Realm to manage client relationships, business activities, and transaction workflows.
• Use Supra One to coordinate secure property access for showings.
• Ensure transaction documentation is complete, organized, and submitted within required timelines.
• Build trusted relationships through responsive communication and exceptional customer service.
• Manage multiple transactions and competing deadlines while maintaining accuracy and professionalism.

Pharmacy Assistant - Costco Wholesale - Toronto, ON

(2022)

• Deliver exceptional customer service while maintaining confidentiality and accuracy.
• Receive and organize inventory with attention to detail.
• Collaborate with team members to ensure efficient daily operations.

Front End Associate - Costco Wholesale - Toronto, ON

(2019 - 2022)

• Processed high-volume transactions accurately using multiple payment methods.
• Assisted members with purchases and resolved customer concerns professionally.
• Maintained exceptional customer service in a fast-paced environment.

Front Desk Receptionist - Boys & Girls Club - Toronto, ON

(2016 - 2019)

• Managed front desk operations and answered multi-line phone systems.
• Scheduled appointments and maintained organized administrative records.
• Processed payments and safeguarded confidential information.
• Trained new staff on office procedures and customer service standards.

Real Estate Education Program - Humber College

Fitness & Health Promotion Diploma - Humber College