Client Success Manager - LOTWORK - Toronto, ON
(2025-07)
- Portfolio Management: Own 70+ SMB and mid-market accounts, maintaining 95% gross revenue retention (GRR) by identifying churn risks early and executing targeted success plans
- Enterprise IoT Implementations: Orchestrate the rollout for cornerstone accounts including Walmart, Amazon, and Home Depot, partnering with operational stakeholders to ensure seamless product uptake and integration
- Adoption Strategy: Lead onboarding and early product adoption frameworks, with 92% of customers reaching active usage within 90 days
- Strategic Reviews: Conduct performance reviews with key stakeholders to align on KPIs, mitigate risk, and drive renewal strategy
- Cross-Functional Liaison: Act as the "Voice of the Customer" for the Product and Operations teams, translating user feedback into actionable feature requests and roadmap items
Senior Business Development Specialist - LOTWORK - Toronto, ON
(2025-02 - 2025-06)
- Relationship Continuity: Managed 40+ active accounts, focusing on expansion revenue and ensuring a warm, high-touch handoff to the Customer Success team post-sale
- Revenue Growth: Generated $250K+ in new business revenue within five months by aligning platform solutions with the specific pain points of a diversified mix of SMB and mid-market accounts
- Market Presence: Represented the organization at major industry events and trade shows to build a high-value pipeline and cultivate long-term business relationships with key enterprise prospects
Business Development Representative - BETSTAMP - Toronto, ON
(2024-01 - 2025-01)
- Pipeline Development: Built a consistent stream of new business through cold outreach and community referrals, focusing on high-intent user acquisition
- CRM Hygiene: Managed prospective users through the CRM pipeline, converting interest into active adoption and contributing to a 55% growth in follower engagement through social outreach strategies
Senior Technical Recruiter - TEKSYSTEMS, INC. - Toronto, ON
(2022-03 - 2023-09)
- Client Support: Acted as a consultant for hiring managers at large firms, helping them find the right technical talent for their specific project needs
- Candidate Quality: Managed the full screening process, ensuring only high-quality candidates reached the interview stage (83% success rate)
- Efficiency Gains: Improved candidate tracking and pipeline strategy, making the hiring process 25% faster for enterprise clients
Personal Banking Associate - TD CANADA TRUST - Toronto, ON
(2021-06 - 2022-03)
- Advisory Excellence: Provided financial support on investment products, consistently exceeding sales targets with a peak performance of 212% of goal through proactive portfolio reviews
- Process Improvement: Optimized branch operational workflows, increasing team productivity by 75% and reducing new hire onboarding time by half
Customer Experience Associate - TD CANADA TRUST - Toronto, ON
(2019-11 - 2021-06)
- Client Satisfaction: Managed front-line banking operations while maintaining a 97% client satisfaction rating through efficient problem-solving and service excellence
- Conflict Resolution: Resolved complex client inquiries regarding lending, accounts, and financial products, ensuring total regulatory compliance and positive brand sentiment
