RELATIVE EXPERIENCE
Retail Associate Feb. 2019 – Oct. 2021
Hyperstore • Iran
- Greet customers and provide excellent customer service to enhance their shopping experience
- Assist customers in finding products and recommend complementary items to increase sales
- Operate POS systems and handle cash, credit card, and check transactions with accuracy
- Maintain a clean and organized store by restocking shelves, performing inventory checks, and arranging displays
- Resolve customer complaints and concerns promptly and professionally to ensure customer satisfaction
- Achieve sales targets and contribute to the overall profitability of the store
- Train new employees on store policies, procedures, and customer service standards
VOLUNTEER WORK
Food Packaging – Edmonton Food Bank Oct. 2021 – Mar. 2022
Edmonton Food Bank • Edmonton Feb. 2023 – present
- Prepared hamper boxes with food and grocery items for families in need
- Sorting and organizing received groceries from donors
Sales Associate Mar. 2022– Aug. 2022
Refah Super Store • Iran
- Assisted customers in finding products, answered product questions and recommended complementary items
- Operated POS systems, handled cash, credit card, and check transactions with accuracy
- Maintained visual merchandising standards, restocked shelves, and performed inventory checks
- Achieved personal and team sales targets, contributing to the overall profitability of the store
- Participated in special events and promotions to increase store traffic and sales
- Assisted with training new employees on store policies, procedures, and customer service standards
Cashier Aug. 2022 – Jan. 2023
Daymart • Iran
- Welcome customers and process sales transactions with accuracy and efficiency
- Handle cash, check, and credit card transactions using POS systems
- Assist customers with product inquiries, returns, and exchanges
- Maintain accurate cash drawers and prepare daily cash reports
- Ensure the store's cleanliness and tidiness
- Handle customer complaints and provide resolutions within company guidelines
- Promote store loyalty programs and encourage customer sign-ups
- organizing received groceries from donors
