Gian Tiongson

Professional Screening Officer with over 2 years of experience, preventing potential threat and protecting lives at Calgary International Airport. Utilizing CATSA's training program to assess threats and implement effective solutions.

Pre-Board Screening Officer - Paladin Airport Security - Calgary, AB

(2022-05)

• Inspected and screened of luggage or cargo daily using advanced scanning equipment, ensuring safety. Perform searches of passengers with tools or by hand.
• Monitor and screen passengers through screening checkpoints and supporting a rate in threat detection.
• Conduct thorough searches of passengers daily using tools, ensuring compliance with security protocols.
• Ensuring the security of air travellers, airline staff, airport employees, and others who work and travel through our country's airports.

Lead De-icing Technician (Seasonal) - Aeromag 2000 - Calgary, AB

(2018-12 - 2022-12)

• Operate De-icing, ground handling and all related ancillary equipment, both safely and efficiently.
• Operate data transfer and communications equipment.
• Conduct aircraft post de/anti-icing inspections and tactile operations.

Front Office (Cargo Agent) - YYC Freight Services - Calgary, AB

(2019-05 - 2019-11)

• Overseeing various forms of communication with our customers and interacting with them in person, on the phone, and via e-mail.
• Make sure all customer complaints are addressed and managed professionally, leaving the customer with a positive resolution.
• Preparing cargo for export and processing import cargo as required.

Security (Seasonal) - Airfield Access - Calgary, AB

(2019-06 - 2019-06)

• Providing security escort for airport personal.
• Maintaining alert over the course and keeping notes on all activities.
• Checking all the required documents to be provided by the client accurate and precise

Ramp Agent - Global Aviation Services - Calgary, AB

(2018-10 - 2018-12)

• Loading and offloading aircraft
• Baggage make-up staffing
• Cargo delivery
• Provisioning and operation of ground support equipment
• Aircraft pushback and towing services

IT Intern - Cam Clark Ford - Airdrie, AB

(2018-01 - 2018-02)

• Managed Ford company IT applications including CRM, CDK, Inford, Spark, Spiceworks, Ford Company Email, Openfire
• Help Desk / Tech Support / Network Administration
• Set up new computers and printers.
• Registered new employee accounts.

Guest Services Agent - Sheraton Cavalier - Calgary, AB

(2015-01 - 2022-05)

• Utilized my superior customer service skills while checking guests in and out.
• Demonstrated reliability and responsibility while operating airport bus shuttle.
• Developed conflict resolution, time management, multitasking and communication skills while managing customer inquiries and complaints.

Associate Manager - TUMI Chinook - Calgary, AB

(2014-01 - 2014-12)

Team Member - KFC Falsbridge - Calgary, AB

(2011-01 - 2013-12)

Diploma - Network Systems Management - CDI College of Business, Technology and Healthcare (2016-01 - 2017-12)

High School Diploma - Bishop McNally High School (2012-01 - 2012-12)